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Recurring order confirmation warnings provide a way to alert dispatchers in the event that a Recurring Order (recurring order with a driver assigned to the Order order before posting ) is not marked as 'Confirmed' “Confirmed” by the assigned driver within the specified time frame. If the Recurring Order recurring order driver has not confirmed receipt of their Recurring Order recurring order once posted, the same icon that is displayed on the dispatch board when an Onon-Demand demand order is not confirmed by the driver is displayed for the Recurring Orderrecurring order. This warning icon is helpful for the dispatcher to take action and investigate why a confirmation update from the driver has not occurred.
How to Enable Recurring Order Confirmation Warning
Enabling the Recurring Order Confirmation Warning the recurring order confirmation warning that displays the the warning icon 
warning icon on the dispatch board when a driver has not confirmed the order is done on the Order Type before the Recurring order type before the recurring order is posted.
To set the Recurring Order Confirmation Warning for an Order Type, follow the steps below:
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Go to Maintenance > Order Types and select an Order Type to update.
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On the General tab select one of the three settings available:
Never
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- By default, all
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order types are
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set to
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"Never" and no warning is ever displayed.
After 5 Minutes
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- This option displays the warning icon 5 minutes after the
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recurring order is posted with a driver pre-assigned.
After Pickup Warning Time
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- This selection will depend on the time entered in the Pickup warning time field
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. Once the settings are configured to have a
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confirmation warning, the same caution triangle icon from the Dispatch board is displayed when a
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recurring order has not been marked as
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“Confirmed” by the driver.
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Example Scenarios
If the Pickup Ready Time is moved to something that is in the future (e.g. the ReadyTimeFrom is noon, and the time is 1:00 PM, then the order is edited and the ReadyTimeFrom is updated to 4:00 PM, outside of the Pickup Warning Time), the warning icon is no longer displayed.
If the Pickup Ready Time is moved to something that is after the ReadyTimeFrom (e.g. the ReadyTimeFrom is noon, and the time is 11:00 AM, then the order is edited and the ReadyTimeFrom is updated to 4:00 PM), the warning icon is displayed.
Click OK to save and close the form.
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| Note |
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While on the Dispatch board, if an Order Type order type is opened and a change is made to the Recurring Order Confirmation Warning, it will show until you exit and re-enter the Dispatch board to load the new settings. |
Viewing the Confirmation Warning Icon
When When the Recurring Order Confirmation Warning option is enabled, if a Recurring Order, that meets the conditions for a warning is present, the icon is displayed on the Dispatch Board . The icon displays in the P/U In field column on the Active Orders pane grid and also next to the driver Driver ID in the Driver column of the Driver pane. The below image displays an Active Driver grid if a recurring order that meets the above-listed criteria.
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conditions for a warning is present.
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