Requires X Dispatch 19.0 or newer.
Rapidship users can edit and cancel orders by enabling the option in global options and/or an internet user's profile. Orders can be edited or canceled once an order is placed or when viewing the order details. When the user is updating an order, the time window will not change automatically unless the order type or address(es) are changed.
Instructions
Global Options
- Go to the Internet Options tab.
Check Edit Order/Cancel Order.
Unchecking will turn off the feature and will not be visible on the internet user record.
- Select when orders can be edited/canceled.
Internet User Record
From the Operations App
The "Edit Order" and/or "Cancel Order" option must be enabled in the global options to make changes on the internet user record.
- Go to the Options tab.
- Search "order".
- Select when orders can be edited/canceled.
From the Desktop Operations App
- Go to the Misc Inet Options tab.
- Select when orders can be edited/canceled.