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For Client Portal user documentation see Shipping Labels. |
Shipping labels can be printed and/or emailed as an attached PDF after placing an order or when tracking an order. If there is more than 1 piece on the order, you can choose to print individual piece labels by checking the Print individual piece labels on the Select print label and/or Email Shipping Labels pop-ups. When the individual piece labels are emailed, each piece label will print on separate pages in the attached PDF file.
How to Allow/Disallow Users to Print or Email Shipping Labels
From the Operations App, go to Maintenance > Internet Users.
Select the internet user you would like to allow/disallow print or email shipping label permissions for.
In the Custom Procedures tab, check Allow Shipping Labels to allow, or uncheck to disallow, printing, or emailing shipping labels in the Client Portal.
To allow the user to print or email shipping labels, check all the shipping label options in the Custom Procedures tab you would like the user to have access to.
Click the save icon.
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Print InstructionsAfter Placing an Order
When Tracking an Order
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Email InstructionsAfter Placing an Order
When Tracking an Order
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Examples
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Shipping LabelIndividual Piece LabelsGenerated when Print individual pieces labels is checked. |
Reply To Options
When emailing a shipping label from the Client Portal, the Operations App will look for an email address in the following order to determine which email address will be used if the user chooses to reply to that shipping label email.
Email Address on the general section, or General tab of an internet user. See Internet Users (Classic Operations App) or Internet Users.
The email address listed on the Orders tab of the customer record associated with this order will be used.
The DispatchEmail address listed for the fleet that the order type on the order is associated with.
The Default dispatch E-Mail address in the Dispatch of the Global Options.
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