Order types define the timing and level of service for on demand orders.
Go to Maintenance > Order Types.
How to Add a New Order Type
- Go to Maintenance > Order Types.
- Click the New button.
Alternate steps:
- Click the arrow next to the New button, or press the N key.
- Click Order Type, or press the T key.
How to Edit an Order Type
- Go to Maintenance > Order Types.
- Double click the order type you would like to edit.
How to Copy an Order Type
Translations and Required Driver Inputs are not copied over.
- Go to Maintenance > Order Types.
- Right-click the order type you would like to copy.
- Click Copy.
- Enter an Order Type ID.
Alternate steps:
- Go to Maintenance > Order Types.
- Click the order type you would like to copy.
- Press the Crtl + C keys.
- Enter an Order Type ID.
Time Tester
The Time Tester button is located on the bottom left of the window. This allows you to confirm the set up of time windows and hours of operation will behave as expected. See Order Type Tester (Classic Operations App) for more information.
Field Name | Description |
|---|---|
Pickup | The "Pickup From" time and date to test this order type with. This is usually the date and time of order placement. |
Pickup | The "Pickup To" time will reflect how the order will calculate the pickup window when placing an order, based on the specified Pickup From time and day. |
Delivery | This will reflect the "Delivery From" time for an order placed using the Pickup From time entered above. This will allow you to fine tune the order types times. |
Delivery | This field will reflect the "Delivery To" time for an order placed in X Dispatch using the order type and Pickup From date and time. |
Distance | The "Distance" in miles. |
How to Use the Time Tester
You can change / test various Pickup From times and click "Recalculate Time" to confirm the Pickup To and Deliver times calculate as expected.
Enter a time and date in the Pickup From field.
Enter the number of mile in the Distance field.
Click the Recalculate Time button.
Order Type Form Tabs
General
| Field Name | Description |
|---|---|
| Order Type | ID, or unique numerical value of order type. |
| Description | Brief description of order type. |
| Business Line | Type of delivery service being performed, which affects automatic time calculation for "Pickup within/Ready By" and "Delivery within/Deliver By".
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| GL Account | Corresponds with General Ledger code in QuickBooks. See GL Accounts (Classic Operations App). |
| Driver Split | Used for driver pay calculation. Used to set up order types that pay the driver more, less, or not at all. This works in addition to the driver pay percentage(s) set in the Human Resource record. See Human Resources for more information. |
| Sort Order | Manual override of the default order type sequencing (in the drop-down list when looking at an order in the Operations App). Example: set the Sort Order field to 1, and the order type will display first in the drop-down list of order types on the order form. |
| Tax Exempt | If checked, removes applicable sales tax from order. |
| Require delivery before invoicing | If checked, an order must be marked as delivered before it can be invoiced |
| Automatically Confirm Order | Automatically confirms order without having to select order as confirmed in Nextstop, X Mobile or in dispatch. |
Require verification before "Require verification before invoicing" for X Dispatch 20.0 or older. | Check the box to require verification on an order before the selected action.
|
| Auto assign pickup to route by rule: | Automatically places applicable on demand orders onto a route via route sort rules based upon pickup location. See Route Sort Rules. |
| Auto assign delivery to route by rule: | Automatically places applicable on demand orders onto a route via route sort rules based upon delivery location. See Route Sort Rules. |
| Address Restriction: | Displays warning if an address other than customer's address is chosen for origin or destination. Only the "Address" field is used for this check. |
| Adjust PICKUP deadline by | Visible when "On Demand" is the selected Business line and enabled when Deliver is set to "Today with No Rollover" or "Today with Rollover". Adjusts automatic calculation for pickup deadline when an order exceeds a certain number of miles to create more realistic pickup times. |
| Adjust DELIVERY deadline by | Visible when "On Demand" is the selected Business line and enabled when Deliver is set to "Today with No Rollover" or "Today with Rollover". Adjusts automatic calculation for the delivery deadline when an order exceeds a certain number of miles to create more realistic delivery times. |
| Prevent order type when distance is greater than | If checked, prevents order type from being used if the distance from pickup address to delivery address is greater than this value. |
| Pickup within | Visible when "On Demand" is the selected Business line. Amount of time from when an order is placed that is given to pick it up before it is considered late. |
| Delivery within | Visible when "On Demand" is the selected Business line. Amount of time from when an order is placed that is given to deliver it before it is considered late. |
| Ready by | Visible/Enabled when "Scheduled" or "Distribution" is the selected Business line. The time of day an order must be placed by. Works in conjunction with the Deliver field below. |
| Deliver by | Visible/Enabled when "Scheduled" or "Distribution" is the selected Business line. The time of day the order must be delivered by. |
| Pickup within (Checkbox) | Requires X Dispatch 20.0 or newer. Visible when "Scheduled" or "Distribution" is the selected Business line. If checked, the amount of time entered here is added to the Pickup From time, and will display in the Pickup To field on an order. |
| Deliver | Enabled when "On Demand", "Scheduled", or "Distribution" is the selected Business line. Uses hours or operations to determine if order type is available when the order is placed and determines the estimated delivery time.
|
If checked, automatically prints dispatch ticket. See Dispatch Ticket | |
| Allow Email POP and POD to customer | If checked, sends the customer an email when the order is picked up or delivered. |
| Use deadline for return/continuation order ready time | If checked, return and continuation orders will use the delivery time from the original order as the ready time on the new order. Internet users must have the Hide Deliver By time unchecked.on their internet user record to see this delivery time in Rapidship. |
| Ignore time windows when using Web Service | If checked, ignores Order Type time windows for X Remote or any other automated orders placed via an ASN manifest. It does not affect Rapidship or X Internet orders. |
| Update Time Windows | Specify if changing to this order type when editing an already placed order should recalculate time windows.
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| Send to dispatch | If checked, orders with this order type will automatically be sent to the dispatch board, and orders using sort rules will display as on demand orders in Nextstop. If unchecked, orders with this order type will not be sent to the dispatch board, and orders using sort rules will display as route stops in Nextstop. |
| The time before pickup that a future order becomes an active order and is displayed on the active dispatch board. Orders outside the "active" order time frame are displayed as "future orders" and can be viewed by right-clicking the on demand dispatch board and selecting "Toggle current/future orders".
|
| Amount of time before "Pickup within" deadline that an order is displayed as yellow on dispatch board. |
| Amount of time before "Delivery within" deadline, that an order is displayed as yellow on dispatch board. |
| Send order dispatch message to the driver.
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| When to displays the
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| Time Tester | See Time Tester above. |
| OK | Closes order type form. Changes are saved without the requirement to "Apply". |
| Cancel | Closes order type form. No changes are saved. |
| Apply | Saves changes without closing order type form. |
| Deactivate | Prevents order type from appearing anywhere else in the application. The order type is not deleted, it's simply made unavailable. When an order type is deactivated, an "Activate" button appears. Press the "Activate" button to reactivate order type. Deactivated order types are removed from the order types table (Maintenance > Order Types), but can be visible by enabling the "Show All" in the toolbar. |
| Delete | Completely removes order type. Various warnings appear providing details of where order type is used. All such details must be deleted before order type is deleted. |
Hours of Operations
| Field Name | Description |
|---|---|
| Service Sunday from | Hours order type is available on Sunday. If unchecked, orders using this order type not allowed at all. |
| Service Monday from | Hours order type is available on Monday. If unchecked, orders using this order type not allowed at all. |
| Service Tuesday from | Hours order type is available on Tuesday. If unchecked, orders using this order type not allowed at all. |
| Service Wednesday from | Hours order type is available on Wednesday. If unchecked, orders using this order type not allowed at all. |
| Service Thursday from | Hours order type is available on Thursday. If unchecked, orders using this order type not allowed at all. |
| Service Friday from | Hours order type is available on Friday. If unchecked, orders using this order type not allowed at all. |
| Service Saturday from | Hours order type is available on Saturday. If unchecked, orders using this order type not allowed at all. |
| Service on specified holidays | See Holidays (Classic Operations App). |
| Enable X Internet service | Enable or disable Rapidship or X Internet service for order type. |
| Daily "from" fields (Sun-Sat) | Same as above except used for order types in Rapidship or X Internet |
| Service on specified holidays | See Holidays (Classic Operations App). |
| Time Tester | See Order Type Tester (Classic Operations App). |
Fleet Assignments
| Field Name | Description |
|---|---|
| Default Fleet | Default fleet to which parcel is assigned without an override. |
| Dispatch Zone | The identifier for the corresponding DispatchZone in Maintenance > Zones. |
| Fleet | Fleet to which order is assigned overrides default fleet assignment. |
| Printer Lookup Text | No longer used. |
Service Type Filters
A grouping mechanism for filtering which order types will be available for an order. See Service Types (Classic Operations App) to add Service Types to this list.
Check each service type you would like your order type to be available for.
Example:
Selecting service types "Standard", "Rush", or "Economy" allows the "Same Day" order type to be selected.
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Translations
Allows a name to be used as an order type instead of the order type id when using the X Web service.
How to Add a Translation
- Click the Add button.
- Enter the translation.
- Click the OK button.
How to Delete a Translation
- Click on the translation you would like to delete.
- Click the Remove button.
Time Window Adjustments
Time window adjustments only affect the Distribution and Scheduled Business lines, from the General tab, based on location. All-time window adjustment rate zones can be overwritten.
How to Add a New Time Window Adjustment:
- Enter a location in the Location begins with field.
- Click the Get Details button.
- This will display the following fields: Origin Zone, Dest Zone, Origin Adjustment and Dest Adjustment. The Origin and Dest Adjustment fields are in seconds and can be positive or negative.
Example:
1 minute Origin Adjustment and a Dest Adjustment of -1 minutes:
Required Driver Input
Requires X Dispatch 17.1 or newer.
Required Driver Inputs created on an order type will automatically be added to newly created orders using that specific order type.
Click the Add New button to add a new required driver input. See Nextstop 3 Required Driver Input for more information.