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You can zero out or change the surcharge amount on individual orders. 

Instructions

Operations App users must have the "Allow Surcharge Override" permission under X Dispatch Functions > Orders enabled. See Users (Classic Operations App).

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  1. Go to On Demand > Orders.

  2. Select the order you would like to modify.

  3. Go to the Charges tab. See Orders - New / Edit Order.

  4. Edit the Price of the surcharge(s).

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