This is currently only available for select beta testers. Contact Technical Support for more information by calling (602) 265-0195 (press option 3) or creating a support ticket. |
Assisted Dispatch computes real-time data to improve on-demand dispatching, saving dispatchers time and helping them make more efficient routing decisions.
When you request an Assisted Dispatch driver recommendation, CXT connects to Wise Systems’ Dynamic Optimization Engine via API and asks the system to determine the five best drivers to handle the shipment based on the fleet’s real-time data.
Connected via API, CXT provides the information necessary for Wise Systems to make the strongest recommendations, including:
The on-demand order’s information, e.g., address and type (pickup, delivery, or pickup and delivery)
All of the available drivers and their work shift times
Vehicle type and vehicle capacity
Time windows
All orders assigned to each driver
Steps 1 and 2 are for first time users to help with the initial setup. |
Step 1: Work with CXT SoftwareWe’ll help you get your account set up with Wise Systems (including user authentication details for your company), so you can begin using Assisted Dispatch. If you have not completed this step, reach out to Technical Support by calling (602) 265-0195 (press option 3) or creating a support ticket. Step 2: ConfigurationsOnce your account is created, these are the setup steps you’ll need to consider.
Step 3: Setup and Enable DriversThe schedule (or working hours) for a driver can be considered with the Assisted Dispatch driver recommendations.
For a driver to be considered in the Assisted Dispatch process, they need to be enabled. There are two ways to enable drivers.
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Field Name | Description | |
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Route Optimization Service URL | URL for the route optimization service.
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Username | Username for the route optimization service. | |
Password | Password for the route optimization service. |
Field Name | Description | |
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Service Time Per Pickup | The number of minutes a driver is at a stop. | |
Pickup Grace Period | The number of minutes a driver can be late. This does NOT include grace time to be early. | |
Service Time Per Delivery | The number of minutes a driver is at a stop. | |
Delivery Grace Period | The number of minutes a driver can be late. This does NOT include grace time to be early. | |
Max Radius | The number of miles that the driver needs to be within in order to be considered for best driver suggestions. This is based upon the driver's current location and the pickup location on the on demand order. Max field value is 600 miles. | |
Allow Optimization w/Recomendation | Set whether or not a driver's actively assigned work will be optimized when being assessed for best driver recommendations. This setting will allow updates to the driver's ETAs and sequence numbers, when applicable.
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Select Drivers | Click the Edit button to select the drivers to be considered when using assisted dispatch.
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Field Name | Description |
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Enforce Capabilities When Optimizing | Selected option whether or not to enforce capabilities when recommending drivers.
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Enforce Critical Dates When Optimizing | Selected option whether or not to enforce critical dates when giving best driver recommendations. Critical dates are stored in Human Resources that can refer to items such as drivers license, insurance, or immigration expirations
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Recommendation Priority | The recommended priority when looking for the best drivers.
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GPS Update Before Recommendation | When enabled, a GPS update will be triggered for all active assisted dispatch drivers before calculating the best driver recommendations. This can increase the processing time of your recommendations. |
Prioritize Active Drivers | When enabled, active drivers are prioritized over inactive drivers. |
Hold the Ctrl key and click the gray box to the far left of the orders you would like to select. |
Quick Tip Driver recommendations are made based on a number of factors including (but not limited to):
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