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How to Add a Status Code

Excerpt

Go to to Maintenance > Status Codes. Click the Image Removed button. Alternate Steps Click the arrow next to the New button, or press Alt + N keys.  Select Status Code. Image Removed Image Removed  > Status Code. Enter an Exception ID. Enter a Description. Select Exception Type. Optional: Enable InternetDispaly, MobileDisplay, AddToAllCustomers. Click the save icon Image Added in the toolbar. Image Added

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How to Edit a Status Code

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1. Go to Maintenance > Status CodesCode.
2. Click the status code you field you would like to edit or right-click the row and select Edit. 

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   The right-click menu option Open in New Window will open the edit form in a window that can be moved around.

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How to Deactivate a Status Code

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Requires X Dispatch 19.2 or newer.

1. Go toMaintenance > Status Codes.

2. Right-click the status code you would like to deactivate. 

3. Select Deactivate.

Alternative Steps 

1. Go to Maintenance > Status Codes.

2. Click the status code you would like to edit or right-click the row and select Edit. 

3. Click the Image Removed button.

1. .
2. Click the save icon Image Added in the toolbar.

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How to Delete a Status Code 

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1. Go to Maintenance > Status Codes. 
2. Click the status code on the box to the left of the Exception ID you would like to delete. 
3. Click the Image Removed button. 

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Section Functions

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1. the delete icon Image Added in the toolbar or press the delete button.
2. Click the save icon Image Added in the toolbar.

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User Permissions for Status Codes

Available status codes are set on the customer level. This means that the available status codes for each order or stop will depend on the available status codes set in the Status Codes tab on the customer record. See Customers - New/Edit Customer. 

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You can choose whether or not a status code is visible to drivers by checking the box in the MobileDisplay column when adding or editing a status code. If this box is unchecked, drivers will not see the status code, regardless to of the configuration on the customer record. 

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StatusCodesMOS StatusCodesMOS

Alternatively, you can choose whether or not to allow a driver to add status codes to stops or parcels in Nextstop. This will also affect whether or not a driver can view and/or edit status codes. You can set this for a group of drivers or individual drivers.

Group of Drivers

1. In X Dispatch, go to Maintenance > Mobile Option Sets.
2. Click on the mobile option you would like to edit.
3. Enable or disable "Allow Stop Level Status Codes" and/or "Allow Parcel Level Exception Codes".

See Mobile Option Sets for more information.

Individual Driver

1. In X Dispatch, go to Maintenance > Mobile Users.
2. Click on the mobile user you would like to edit.
3. Go to the Mobile Options tab.
4. Enable or disable "Allow Stop Level Status Codes" and/or "Allow Parcel Level Exception Codes".

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See Mobile Users for more information.

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Click the Distribution Parcels icon to open the parcel manifest screen. Then right-click and select Edit Scan Details.

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Status Codes in Nextstop 3

Status codes are added at stop events (for example when a stop is completed) and can be viewed or manually added from the stop info page.

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How to Add a Status Code in Nextstop

1. From the Home screen, go to Stops List.
2. Tap the stop you would like to add the status code to.
3. Tap Status Codes.
4. Select the New Status Code.
5. Optional: Enter any Notes.
6. Tap Save at the bottom right.

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How to Edit a Status Code in Nextstop

Only the notes of a status code can be edited in Nextstop. You cannot delete or change a status code in Nextstop.

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can be associated with stops and/or parcels in Nextstop 3. See Status Codes in Nextstop 3.

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Status Codes in Rapidship

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