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Info

This page is for the Operations App. For the Desktop Classic Operations App please see Message Formats (Classic Operations App).

Table of Contents
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Tip

Quick Tips

  • Available Fields can be restricted to a certain number of characters. 

    Example:

    [5POD] would return 5 characters to the POD value instead of the full POD.  If a POD of 123456789 were entered in it would return the first 5 as 12345.

  • Localized times for Available Fields: 

    • Server times: Invoiced, PickUpTimeFrom, DeliveryTimeFrom, Canceled 

    • Origin times: ReadyTimeFrom, ReadyTimeTo, PickedUp, AtOrigin, Confirmed, Dispatched, Ordered, Transmitted, ReceivedAtDock, UpdatedWhen, PickupETA

    • Destination times: DueTimeTo, DueTimeFrom, AtDestination, Delivered, DeliverETA

  • You can add Rapidship track order or attachment links to the Message Format section. See Rapidship Punch-Through URL.

  • Message formats can be up to 100,000 characters. 

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  1. Go to the Format or Advanced tab.

  2. Enter the order ID or stop ID in the Preview section. 

  3. Click Display.

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Message Formats in

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the Operations App

Drivers

Select the message format sent to the driver in the driver record. See Drivers.

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Message Formats in the Classic Operations App 

Customers

Select message formats to send your customers in the Alerts section in the Contact tab of the customer record. See Customers - New/Edit Customer.

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Drivers

Select the message format sent to the driver in the driver record. See Drivers.

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Human Resources

Select the message format to send the human resource in the Settlements tab of the human resource record. See Human Resources.

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