Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Anchor
top
top

Table of Contents
maxLevel3

...

Excerpt
  1. Go to Maintenance > Customers and click the New button in the top left, or click the down arrow next to the New button and click Customer.

  2. Enter a unique Customer Number. The customer number can be entered manually or generated using the "Generate ID" button  located on the toolbar. Generate ID generates the and ID number based on the "Customer ID Algorithm" setting in the global options' "Misc" tab. See Global Options for more information.

    • Use numbers only.

    • No special characters or letters. 

    • This number cannot be changed once the customer is saved.

  3. Enter a Name

Tip

Quick Tip: You can load default field entries by clicking the "Load Defaults" button located on the toolbar. See Default Customer.

...

The Billing Groups list can be pre-populated and modified using the “Add” and “Remove” buttons. Billing groups are configured here on customer records and used for grouping invoices if preferred. They can be changed/added to orders, route stops, contract stops, internet user records, and stamps so that the invoice records can be grouped.

Field Name

Description

Display Caption

Changes the "Billing Group" caption on the order form.

Billing Group Required

Check this box to make the "Billing Group" field on the order form required.

Accept listed billing groups only (On Demand)

Check this box to allow only billing groups from the list to be accepted on the order form for On Demand orders.

Accept listed billing groups only (Routed)

Check this box to allow only billing groups from the list to be accepted on the order form for Routed orders.

...

Field Name

Description

Business Unit

Select the business unit that the customer belongs to. Business units are configured in Maintenance > Business Units. See Using Business Units for more information.

Customer Type

Select the customer type.  Example: Medical Supplier, Auto Parts Distributor. Customer types are configured in Maintenance > Customer Types. See Customer Types (Classic Operations App) for more information.

Customer Source

Select the customer source. Example: How you obtained the "Customer", Advertisement, Cold Call, etc. Customer sources are configured in Maintenance > Customer Sources. See Customer Sources (Classic Operations App) for more information.

User Field 1

Allows you to keep track of any data you would like. These fields accept any type of data.

User Field 2

Ensenda Courier ID

Provided by Ensenda for their customers.

Ensenda Merchant

Provided by Ensenda for their customers.

Ensenda URL

Provided by Ensenda for their customers.

Customer Since

By default, this is the date the customer file was created. This date can be changed.

Last Ordered

Date that the customer placed their last order.

First Ordered

Date that the customer placed their first order. This cannot be changed.

First Entered

Date the customer file was created. This cannot be changed.

First Entered By

User who created the customer file. This cannot be changed.

Last Updated

Date the customer file was last updated. This cannot be changed.

Last Updated By

User who made the last update to the customer file. This cannot be changed.

Override The Default Signature Text in X Mobile

Overrides the signature text in X Mobile when capturing a signature.

Driver Notes

Enter notes to display to the driver in X Mobile when [DriverNotes] is added to the message formats.

Route Stop User Field Captions

Text entered into the User Field will modify the caption of the corresponding User Field of the customer's route stop record.

...

Field Name

Description

User ID

Alphanumeric username the internet user uses to log in.

Name

Internet user's name. This can be alphanumeric and is displayed when logged in.

Email

Internet user's email address.

Phone

Internet user's phone number.

Hide Rates

Whether or not rates are hidden for the internet user.

  • Yes - Internet user option "Show Rates" is disabled.

  • No - Internet user option "Show Rates" is enabled.

Approved

Whether or not the internet user is approved to log in to the Client Portal or X Internet.

Base Rate Adj %


Internet user's Rate Adjustment which is specific to the internet user. 

Note

This can be a dollar or percentage amount. 

Addresses

Number of addresses in the internet user's address book.

AccountKey

The customer record's Alternate Lookup.

AllowDriverTracking(XI)

Whether or not the internet user is allowed to track drivers on X Internet. This does not include tracking drivers in the Client Portal.

Display Driver Location

Setting for whether or not driver location is displayed for all of the customer's internet users.

  • After Dispatch - Display the driver's pin location when the internet user clicks the Show Driver Location button on the order after it has been dispatched to the driver 

  • En Route Only -  Display the driver's pin location only if the driver is en route to the location of the destination address, or if the order has been marked as the "Next stop" by the driver in the Driver App. This will also allow the internet user to see the "# of stops away" count on the Track Order Detail card. 

  • Use Global - This is the default setting and will use the Display Driver Location selection in the Global Options Internet Options tab.

  • Disabled - The Show Driver Location button will not be visible in the Client Portal unless the internet user's option Display Driver Location is set to "After Dispatch" or "En Route Only".

...