Assisted Dispatch is an additional subscription service that computes real-time data to improve on demand dispatching or assigning route stops and helps make more efficient routing decisions. For on demand orders, drivers are returned based on the selected Recommendation Priority (for Wise) or Optimize/Recommendation Type (for Beans). For route stops, routes are returned based on the selected Optimize/Recommendation Type (for Beans).
If route optimization is enabled, the driver’s assigned on demand orders can be updated when at least one of the following is updated:
Orders assigned/dispatched to driver
Orders removed from driver (either by removing the driver, re-dispatching the order, or the order being canceled)
Either Pickup/Destination or Origin/Destination address change (different lat/lon for either address should trigger this as well)
Change in any of the 4 time windows on an order
Change to the weight on an order
Change to the driver capacity or vehicle type
You must have the Route Optimization permission enabled. See Permissions. |
Contact Technical Support to obtain credentials.
Go to Tools > Route Optimization in the top menu.
Optional: Select On Demand RO Services and/or X Route RO Services.
Select an Autonomous/Assisted Dispatch option, and click the Edit button to configure your selected option. View the following options for more information and setups.
Wise Systems - Available for On Demand Assisted Dispatch only.
All active/checked-in drivers are considered, and Assisted Dispatch will use the most recent GPS update, Max Weight, and Capacity for that driver.
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Hold the Ctrl key and click the gray box to the far left of the orders you would like to select. |
View the Recommended Driver on the Dispatch BoardThese driver recommendations can also be visible on the dispatch board once the Assisted Dispatch process has been requested by adding the Recommended Driver column to your preferred location on the Dispatch Board.
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“Beans Route - Advanced Optimization” must be selected as the X Route Assisted Dispatch option. |
All selected posted routes are considered.
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System Setup & ConfigurationDo the assisted dispatch settings auto-add a driver to the list of AD drivers when they are added to a fleet that is selected? It does not. Selecting the fleet will only select or unselect all of the drivers in that fleet at that time. If drivers are activated later, they will need to be manually added to the list of drivers being considered, or the fleet will need to be unchecked/rechecked. What settings can be adjusted to reduce the amount of time it takes to get results?
What version of the Driver App should be used to ensure the best results? Version 3 is the minimum version recommended. Using older versions can result in GPS errors. Logic & AlgorithmIs it possible to show a recommendation for which driver can do the order in the least amount of time? That is not one of the options at this time. When the prioritize time option is used, it analyzes the least amount of time added to the overall route, not which driver will be able to do the order the fastest. Can Assisted Dispatch handle multiple drivers on an order? Yes, it can make the distinction between pickup and delivery driver assignments. The first driver assigned will be responsible for the pickup leg of an order, and the last driver assigned is responsible for the delivery leg. Are continuation stops considered individual stops or one stop? Continuation stops are considered as one stop in the recommendation. Making Requests for Driver RecommendationsWhat is the ETA column on the Assisted Dispatch form? This column shows how much time would be added to the overall route if that driver was given that order. Dispatching using Assisted DispatchDo the warnings for capabilities and critical dates still show up when using the assisted dispatch form? Yes Does Assisted Dispatch dispatch all the orders to a driver when multiple orders are selected? Yes |
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