Drivers can text or email Q codes to X Dispatch to update. 

How Q Codes Work

When an order is dispatched to a driver, X Dispatch will send an email-to-text to the driver's phone and the driver responds to the text message with a Q code. For example,  the driver would respond "QY" for confirmed or "QP" for picked up. When the Q code is received by X Dispatch, the information will be added, and use the timestamp that the email was sent as the time stamp on the order. 

Q Codes

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How to Set Up Q Codes

Inbound Email Settings 

An Inbound Email must be set up on an active profile in the Mail Manager. See Mail Manager.

1. Go to Action > Mail Manager.

2. Click the Edit Profile icon 

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3. Click Add. 

4. Enter a Profile Name and the number of minutes you would like to check for inbound or outbound email messages in the Frequency field. 

5. Check Enable inbound email.

6. Enter the information for the Inbound Email section. 

7. Click Save.

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Setting Up the Message Format

A message format must be set up to send messages. 

1. Add or edit a message format. See Message Formats (Classic Operations App).

2. On the General tab set the Message Type to "Driver".

3. Set the Return Email Name to "[OrderID]" with no quotes.

4. Set the Return Email Address to the email address that you set up in the Mail Manager above.

5. Set the Message Subsystem to "Two-way Text Messaging".

6. Set the TCP Protocol to "0-SMTP". 

7. Go to the Format tab to set up the message format. 

8. Click OK. 

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Setting Up the Driver Record

The driver record must be set up.

1. Add or edit a driver record. See Drivers (Classic Operations App).

2. Set the Secondary Format to the message format you added or edited above. 

3. Set the Secondary Email to the email-to-text address the driver's cell carrier uses.

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