Driver Active Orders (X Dispatch 20.0 or Older)

For X Dispatch 20.0 or older. See here for newer versions.

Active Orders displays all orders, and the order information, currently assigned to the driver. 

To view Active Orders, double click on a driver on the Active Drivers grid on the On Demand Dispatch board or the Route Dispatch board.

Quick Tip

Double click on an order to view or edit the Order Status.

FieldsDescriptions
Driver IDDriver ID of the driver assigned to the order. A blank DriverID means that there is no driver is assigned to the order.
Order ID

Order ID of the order.

A flag  will appear to the left of the order ID if "Set Dispatch Flag" is set on the comment field. See Orders.

The order ID will be highlighted magenta if it is a return or continuation order. Return and continuation orders are designated by a number with a decimal extension. For example, if a 3 part delivery's first order ID is "3456" then the two additional ID's for that are are "3456.01" and "3456.02".

Cust

Customer ID for the customer associated with the order. 

The customer ID is colored based on the Dispatch Priority setting on the Orders tab of the customer record.  

  • 0 - Black
  • 1 - Green
  • 2 - Blue
  • 3 - Magenta
  • 4 - Cyan
  • 5 through 10 - Red
PriorityDispatch Priority setting on the Orders tab of the customer record.
P/U In

Time in minutes between the Pickup To time (pickup deadline) on the order and the current time. An "F" after the time displays for future orders.

Highlight Colors

  • Dark Green – Order is picked up. No minutes will be displayed.
  • Yellow – Pickup deadline approaching. Based on the Pickup warning time set on order type for the order. 
  • Red – Pickup deadline past due. The number of minutes that have passed between the Pickup To and the current time is displayed.
  • Magenta – Future pickup. The number of minutes until the order's Pickup From time. 
  • Cyan  – Future pickup where the ready time is absolute time with no pickup window (the Pickup From and Pickup To time on the order is the same).

Icons

  •  Unconfirmed Order - Displays if the driver has not confirmed the order after 5 minutes of being dispatched.  
  •  Rejected Order - Displays when the driver rejects the dispatched order.
Del In

Time in minutes between the Delivery To time (delivery deadline) on the order and the current time. An "F" after the time displays for future orders.

Highlight Colors

  • Dark Green – Order has been delivered. No minutes will be displayed.
  • Yellow – Delivery deadline approaching. Based on the Delivery warning time set on order type for the order. 

  • Red – Delivery deadline past due. The number of minutes that have passed between the Delivery To and the current time is displayed.
  • Magenta – Future delivery. The number of minutes until the order's Delivery From time.
  • Cyan  – Future delivery where the ready time is absolute time with no pickup window (the Delivery From and Delivery To time on the order is the same).
OriginNameOrigin Address name on the order.
OriginAddress

Origin Address on the order.

The address will be in red if the address has not been validated.

The address will be highlighted in green if the address is marked as the next stop for the driver assigned to the order.

OriginCityOrigin Address city.
OriginStateOrigin Address state.
OriginZipOrigin Address zip or postal code.
OriginCommentsOrigin Remarks for the order.
DestNameDestination Address name on the order.
DestAddress

Destination Address on the order.

The address will be in red if the address has not been validated.

The address will be highlighted in green if the address is marked as the next stop for the driver assigned to the order.

DestCityDestination Address city.
DestStateDestination Address state.
DestZipDestination Address zip or postal code.
DestCommentsDestination Remarks for the order.
Ref1References for the order.

Ref2
BillingGroupBilling Group of the order.
ReadyTimeFromThe order's Pickup From time.
ReadyTimeToThe order's Pickup To time.
DueTimeFromThe order's Delivery From time.
DueTimeToThe order's Delivery To time.
DispatchedThe timestamp of when the order was dispatched to a driver from either the On-Demand Dispatch Board or order form. 
TransmittedThe timestamp of when the order was transmitted to X Mobile. 
ReceivedThe timestamp of when the order was received by X Mobile.
ConfirmedThe timestamp of when the order was confirmed by the driver.
RejectedByDriverThe timestamp of when the order was rejected by the driver.
PickedUpThe timestamp of when the order was picked up by the driver. 
ReceivedAtDepotThe timestamp of when the order was received at the depot.
DeliveredThe timestamp of when the order was delivered by the driver.
VerifiedForBillingThe timestamp of when the order was verified by an X Dispatch user
AtOrigin

Requires X Dispatch 20.0.5 or newer.

The timestamp of when the driver arrived at the origin. 

AtDestination

Requires X Dispatch 20.0.5 or newer.

The timestamp of when the driver arrived at the destination. 

PiecesNumber of pieces in the order.
WeightThe total weight of parcels/pieces in the order.
OrderTypeThe Order Type ID.
TypeDescription of the order type.
IsParent

If the order is the parent order of multiple order.

  • 0 - Order has no return or continuation orders associated with it or is not a parent order.
  • 1 - Order has return or continuation orders associated with it and is the parent order.

Example

The first order in a 2 part delivery order, order ID 3456, is the parent and will have the value of "1" and the additional order, order ID 3456.01, will have the value of "0".

CallerThe Contact on the order.
OrderDispatchZoneZone associated with the Origin Address.
DestDispatchZoneZone associated with the Destination Address.
FleetIDFleet ID assigned to the order.
FleetNameDescription of the fleet.
EmailEmail on the order.
DriverPercentThe percentage value is used to calculate how much the driver will be paid. The Percent amount in the driver tab of the order form. 
LocalNameName of the customer associated with the order. 
ServerTimeThe current server time.
OrderCommentsOrder Comments on the order.
ParcelTypeThe selected Parcel Info on the order.
ServiceTypeService Type  ID on the order.
ServiceDescription of the service type.
DispatchReminderDispatch Reminder set on the customer record.
OriginLatThe latitude of the Origin Address.
OriginLonThe longitude of the Origin Address.
DestLatThe latitude of the Destination Address.
DestLonThe longitude of the Destination Address.
DisplayWarning

Whether or not a warning icon for an unconfirmed or rejected stop is displayed.

  • 0 - No icon is displayed in the P/U In column.
  • 1 - Rejected or unconfirmed icon is displayed in the P/U In column.
AutoDispatchFlagDeprecated field. 
ScoreDeprecated field. 
Pickup ETAEstimated time and date that the driver will arrive at the Origin address. If the order has been picked up it will have a value of "Completed".
DeliverETAEstimated time and date that the driver will arrive at the Destination address. If the order has been picked up it will have a value of "Completed".
TotalParcelsTotal number of parcels existing on the completed order.
OverParcelsTotal number of parcels indicated as "Overages" on the completed order (parcels not originally on the order as expected).
ShortTotal number of parcels indicated as "Short" on the completed order (unscanned or undelivered parcels).
ExceptionsTotal number of parcels indicated as "Exceptions" on the completed order.
DepartureTimeThe time of the departing flight on the order.
DepartureAirlineThe name of the airline of the departure flight on the order.
DepartureFlightNumThe flight number of the departing flight on the order.
ArrivalTimeThe time of the arrival flight on the order.
Arrival AirlineThe name of the airline of the arrival flight on the order.
ArrivalFlightNumThe flight number of the arrival flight on the order.
AttachmentsThe number of attachments on the order.
DepotScan

Displays a "1" if a depot scan was performed on the order barcode. See Dispatch - Depot Scan

A depot scan on the order barcode requires X Route and will add a timestamp to the following order status fields Confirmed, Picked Up, and At Depot.

If the order has a dispatch flag set, a red flag icon  will be displayed.

DispatchWarningMinutesDispatch show time on the order type of the order.
ReceivedAtDockThe timestamp of when the order was received at the dock. 
AccountKeyAlternate Lookup for the customer associated to the order.
UserDataColumns UserData0 - UserData12 to display the order User Fields.
CreatedWhenThe timestamp of when the order was created.

Right-Click Menu

Quick Tip

You can select more than 1 order by using CTRL + Click or Shift + Click keys on your keyboard and clicking on the gray box (first column on the left).
Selection (Shortcut)Description
Dispatch Driver (Num 6)Opens a form to dispatch or remove a driver from the order.
Edit Order (Num 8)Open the order form to edit the order.
Edit Order Notes... (')Open the order form and selects the Notes tab
Edit Order User Fields... (u) Open the order form and selects the User Fields tab
Update Status

Update the status of the selected order(s) to

  • Confirmed (Num 1)
  • Picked Up (Num 2)
  • Delivered (Num 3)
Edit Status (Enter)Open the Order Status form for the order.
Make Next Stop

Select which address of the order should be marked as the next stop for the driver.

  • Origin (Num 4)
  • Destination (Num 5)
Remove Driver (CTRL + Delete)Remove the driver from the order. The driver will receive a notification that the order has been deleted.
Add to Batch... ([)

Add to or create a new group of orders on the dispatch board. You can use the Look For and Search Under "Batch" to filter and display the batch. 

If the order is already associated with a batch this will override the original Batch value.

Add To Consolidation Manifest

Add order to a consolidation manifest which can be printed and distributed to a delivery person.

Send Text MessageSend a message to the driver. See Sending a Message to Mobile User from X Dispatch.
Re-send Message (Insert)Resends order information to delivery personnel via X Mobile.  Feature only available for orders already sent via X Mobile.
Send Cancel Message (Delete)

Send a cancel message to the driver. 

This does not cancel the order or remove the driver from the order. 
Show User Data

Add columns (UserData0 - UserData12) to display the order User Fields.

Save Layout (Num 0)Save the Active Orders layout. See Grid Layouts on the Dispatch Board.
Reset LayoutReset the Active Orders layout.
Get Directions...

Requires X Dispatch 19.2 or newer.

Get directions from the Origin address to the Destination address from Google.

Get Directions to Origin with GoogleGet directions from your location to the Origin address from Google.
Get Directions to Destination with GoogleGet directions from your location to the Destination address from Google.