Setting and Resetting a Driver's Password for Nextstop 3

Owned by Michelle Cabaya (Unlicensed)
Last updated: Sept 27, 2022

This content may be outdated as newer versions of our Driver App (Nextstop 3) are available. See Driver App (formerly Nextstop 3) for current documentation.

Before a driver can access Nextstop, a password and web access permission is required. Setting or resetting a driver's password and granting web access is done in the driver's record. See Drivers (Classic Operations App) for more information.

If web access is not enabled on the driver's driver record, an error message is displayed after a login attempt is made and the driver cannot log in.

Drivers can also reset their own password in Nextstop. See How to Change The Password in Nextstop 3.

How to Send Driver Password Reset Email

Requires X Dispatch 21.0 or newer.

You can send a password reset link from the driver record. The password reset link will expire after 20 minutes and no other password reset links can be sent until the link expires.

In the Classic Operations App

  1. Go to Maintenance > Drivers and open a driver record.

  2. Enable Allow Driver Password Reset. 

  3. Make sure the driver has a valid email address in the Primary Email field. 

    Quick Tip

    Click the Swap Email Addresses button to switch the Primary Email and Secondary Email if needed. 

  4. Click the Email Password Reset button. 

In the Operations App

  1. Go to Maintenance > Drivers and open a driver record.

  2. Go to the Nextstop tab and enable Allow Driver Password Reset. 

  3. Make sure the driver has a valid email address in the Primary Email field. 

    Quick Tip

    Click the Swap Email Addresses button to switch the Primary Email and Secondary Email if needed. 

  4. Click the Email Password Reset button. 

How to Manually Reset the Driver's Password

  1. Go to Maintenance > Drivers and open a driver record.
  2. Enable Allow Nextstop Access.
  3. Enter a password into the Password field.  Choose a password the mobile user can remember.  The minimum length recommended is 5 characters. 
  4. Enter the same password into the Confirm Password field.

Classic Operations App

Operations App