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This is currently only available for select beta testers. Contact Technical Support for more information by calling (602) 265-0195 (press option 3) or creating a support ticket.

Step 1: Work with CXT Software

We’ll help you get your account set up with Wise Systems (including user authentication details for your company), so you can begin using Assisted Dispatch. If you have not completed this step, reach out to Technical Support by calling (602) 265-0195 (press option 3) or creating a support ticket.

Step 2: Configurations

Once your account is created, these are the setup steps you’ll need to consider.

1. Open the Route Optimization settings from your Tools menu

2. Select “Wise Systems - Advanced Optimization” as the Autonomous/Assisted Dispatch and this will change the label to Assisted Dispatch.

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3. Click the Edit button, and review the available settings to create your preferred configuration. Valid credentials must be entered for advanced RO Service Configs.

   1. Set times for processing, pickup and delivery service, and grace periods. See On Demand RO Service Config below for information on each available field.

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      recommendationpriority recommendationpriority

      Select your preferred Recommendation Priority. This is an important step, and will be a critical piece in how the Wise Systems' algorithms will calculate the best driver for a job.
      
      

   3. To optimize a driver's route, Allow Update to ETAs and Sequence Numbers must be enabled. This feature also enables the Wise Systems' Assisted Dispatch process to provide ETAs and sequence numbers for drivers whenever an event occurs, so if an order is completed early/late, a new order is dispatched, etc., the work will receive updated ETAs and be resequenced to ensure optimized manifests.

   4. Click OK to save your changes and close the configuration window.

4. To really tune the Assisted Dispatch process into your workflows and operations, you can restrict driver recommendations based on order type and vehicle class.
   For example: You have an “Across Town” order type that should not be matched with a driver associated to a “Bicycle” vehicle class. You can restrict any orders being evaluated for assisted dispatch with an Across Town order type to not consider drivers with a Bicycle vehicle in the recommendation.

   

   1. In the Operations App, go to Maintenance > Order Types.

   2. Select the order type you would like to restrict driver recommendations for and go to the RO Services tab at the end to select the vehicle class(es) to resrtict.

   3. Click the save icon when done.

5. Set up your preferred Max Radius value. This is used to set a preferred delivery radius for driver recommendations, based on the location of the order, current driver locations, and projected driver locations at the time the order is scheduled to be completed.

Step 3: Setup and Enable Drivers

The schedule (or working hours) for a driver can be considered with the Assisted Dispatch driver recommendations.

1. In the Operations App, go to Maintenance > Drivers and select the driver you would like to set up.

2. Click the RO Services tab.

3. Click the Add new schedule button.

   

For a driver to be considered in the Assisted Dispatch process, they need to be enabled. There are two ways to enable drivers.

1. Operations App: From the Driver window (pictured above). Check the Enable Driver box to allow the Assisted Dispatch driver recommendations to consider the driver.

2. Classic Operations App: From the On Demand RO Service Config window. Click the Select Drivers button to select drivers for the service.

   1. Check the box next to the fleet to select all drivers within that fleet, or

   2. Expand the fleets to select specific drivers