Status codes, also referred to as "exception codes", are used to identify an exception to normal delivery. For example, bad weather, road closure, or unable to deliver a package.

Status codes are set up in Maintenance > Status Codes.

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How to Add a Status Code

1. Go to Maintenance > Status Codes.
2. Click the  button.

Alternate Steps

1. Click the arrow next to the New button, or press Alt + N keys. 
2. Select Status Code.

How to Edit a Status Code

1. Go to Maintenance > Status Codes.

2. Click the status code you would like to edit or right-click the row and select Edit. 

   The right-click menu option Open in New Window will open the edit form in a window that can be moved around.

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How to Deactivate a Status Code

1. Go toMaintenance > Status Codes.

2. Right-click the status code you would like to deactivate. 

3. Select Deactivate.

Alternative Steps 

1. Go to Maintenance > Status Codes.

2. Click the status code you would like to edit or right-click the row and select Edit. 

3. Click the  button.

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How to Delete a Status Code 

1. Go to Maintenance > Status Codes. 

2. Click the status code you would like to delete. 

3. Click the  button. 

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Section Functions

Customize Grid Layout 

You can customize which columns you would like to view and arrange the order by clicking the Edit Grid Layout icon . 

Change View

You can switch between a table view and a card view by clicking on the Card View icon  or Table View icon .

Zooming Settings

You can zoom in or out of Next Dispatch pages in X Dispatch by right clicking on the page (other than on a card or table) and selecting Zoom In or Zoom Out, or use the Ctrl + or Ctrl - keys. 

Select

Use the checkbox at the beginning of each row, or at the top of each card, to select multiple records. 

Right Click Menu

Right click on a row or card to view right click menu options.

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Permissions for Status Codes

Available status codes are set on the customer level. This means that the available status codes for each order or stop will depend on the available status codes set in the Status Codes tab on the customer record. See Customers - New/Edit Customer. 

X Internet and Rapidship

You can choose whether or not a status code is visible in X Internet or Rapidship by checking the box in the InternetDisplay column when adding or editing a status code. 

Nextstop

You can choose whether or not a status code is visible to drivers by checking the box in the MobileDisplay column when adding or editing a status code. If this box is unchecked, drivers will not see the status code, regardless to the configuration on the customer record. 

Alternatively, you can choose whether or not to allow a driver to add status codes to stops or parcels in Nextstop. This will also affect whether or not a driver can view and/or edit status codes.

1. In X Dispatch, go to Maintenance > Mobile Option Sets.
2. Click on the mobile option you would like to edit.
3. Enable or disable "Allow Stop Level Status Codes" and/or "Allow Parcel Level Exception Codes".

See Mobile Option Sets for more information.

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Status Codes in X Dispatch

Status codes can be found on order and route stop forms in X Dispatch. Status codes can also be used on parcels associated with both orders or route stops. See Parcels - Parcel Scan Details.

Orders

Status Codes tab on an order form. You can view, add, edit or delete status codes for the order. See Orders.

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Routes and Route Stops

The number of status codes for a route can be seen from the X Route Dispatch board in the StatusCode column. See X Route - Dispatch.

The status code for a stop can be viewed in the Status Codes tab on a stop form. You can view, add, edit or delete status codes for the stop. See Dispatch - New / Edit Posted Route Stop.

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Parcels (Order or Route Stop)

Exception codes (also known as status codes) can be viewed in the Parcels manifest window.

Exception Codes can be added or edited on the Scan Details form. 

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Order

Click the red i icon to open the parcel manifest screen. Then right-click and select Edit Scan Details.

Route Stop

Click the Distribution Parcels icon to open the parcel manifest screen. Then right-click and select Edit Scan Details.

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Status Codes in Nextstop

Status codes are added at stop events (for example when a stop is completed) and can be viewed or manually added from the stop info page.

How to Add a Status Code in Nextstop

1. From the Home screen, go to Stops List.
2. Tap the stop you would like to add the status code to.
3. Tap Status Codes.
4. Select the New Status Code.
5. Optional: Enter any Notes.
6. Tap Save at the bottom right.

How to Edit a Status Code in Nextstop

Only the notes of a status code can be edited in Nextstop. You cannot delete or change a status code in Nextstop.

1. From the Home screen, go to Stops List.
2. Tap the stop you would like to add the status code to.
3. Tap Status Codes.
4. Tap the Status code on this stop that you would like to edit.
5. Edit the Notes.
6. Tap Save at the bottom right.

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Status Codes in Rapidship

Track Order

Status codes can be viewed in the track order information. From the Track Order page, click the View Details button for the order or stop you would like to view. If there are status codes associated with the order or stop it will display under Status Codes. See Track Order.

Route Tracking

Status codes for stops can be viewed in the route tracking section. From the Route Tracking page, click the on the route or View Details button. Then, click on the stop you would like to view. If there are status codes associated with the stop, it will display under Status Info. See Route Tracking.

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Status Codes in X Internet

Track Order

Status codes can be viewed in the track order information. From the Track Order page, search by "Tracking Number" or "Your Reference". Then click on the order or stop you would like to view. If there are status codes associated with the order or stop it will display under Status Codes. 

Route Tracking

Status codes for stops can be viewed in the route tracking section. From the Route Tracking page, click the Route ID. Then click on the Stop ID of the stop you would like to view. If there are status codes associated with the order, it will display under Status Code. 

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