This is currently only available for select beta testers.
Assisted Dispatch is an additional subscription service that computes real-time data to improve on demand dispatching or assigning route stops and helps make more efficient routing decisions. For on demand orders, drivers are returned based on the selected Recommendation Priority (for Wise) or Optimize/Recommendation Type (for Beans). For route stops, routes are returned based on the selected Optimize/Recommendation Type (for Beans).
If route optimization is enabled, the driver’s assigned on demand orders can be updated when at least one of the following is updated:
Orders assigned/dispatched to driver
Orders removed from driver (either by removing the driver, re-dispatching the order, or the order being canceled)
Either Pickup/Destination or Origin/Destination address change (different lat/lon for either address should trigger this as well)
Change in any of the 4 time windows on an order
Change to the weight on an order
Change to the driver capacity or vehicle type
How to Set Up Assisted Dispatch
You must have the Route Optimization permission enabled. See Permissions.
Contact Technical Support to obtain credentials.
Go to Tools > Route Optimization in the top menu.
Optional: Select On Demand RO Services and/or X Route RO Services.
Select an Assisted Dispatch option, and click the Edit button to configure your selected option. View the following options for more information and setups.
Wise Systems - Available for On Demand Assisted Dispatch only.
How to Request Assisted Dispatch
On an Order
All active/checked-in drivers are considered, and Assisted Dispatch will use the most recent GPS update, Max Weight, and Capacity for that driver.
From the On-Demand Dispatch board right-click on an order and select Request Assisted Dispatch… To select multiple orders hold Ctrl and click the gray first column of the orders you would like.
In the Assisted Dispatch window, double-click the driver you would like to assign to the order, or click on the driver and click Dispatch.
You can view the driver’s active work by right-clicking on the driver and selecting Open Driver's Active Work.
Hold the Ctrl key and click the gray box to the far left of the orders you would like to select.
View the Recommended Driver on the Dispatch Board
These driver recommendations can also be visible on the dispatch board once the Assisted Dispatch process has been requested by adding the Recommended Driver column to your preferred location on the Dispatch Board.
Navigate to the On Demand Dispatch Board.
Right-click in the Active Orders section, and select the Show/Hide Order Fields option.
Scroll to the bottom of the list, and ensure the RecommendedDriver column is checked.
Click OK to save and close changes.
Scroll to the far right of the Active Orders section to view the column.
Quick Tip: If you do not see the RecommendedDriver option refresh the layout by right-clicking in the Active Orders section and selecting Reset Layout
On a Route Stop
“Beans Route - Advanced Optimization” must be selected as the X Route Assisted Dispatch option.
All selected posted routes are considered.
From the Routed Dispatch board select a route to open the route manifest.
Right-click on a stop and select Request Recommended Route (Assisted Dispatch).
In the Assisted Dispatch window, double-click the route you would like to assign the route stop to, or click on the route and click Dispatch.
Quick Tip: You can view the last best recommended route in the Route Recomendation column in the route manifest.
Frequently Asked Questions
Can Assisted Dispatch handle multiple drivers on an order?
Yes, it can make the distinction between pickup and delivery driver assignments. The first driver assigned will be responsible for the pickup leg of an order, and the last driver assigned is responsible for the delivery leg.