Stops Workflow in the Driver App
- Michelle Cabaya (Unlicensed)
For driver documentation see Stops Workflow.
The settings available in the Stops Workflow section allow drivers to configure how the Stops List is displayed.
Automatic Stop Consolidation
When enabled, stops are automatically merged based on time windows and addresses. When enabled, drivers can create new consolidated stops, add stops to a consolidated group, or remove stops from a consolidated group. This setting is especially helpful for route stops that require both a pickup and a delivery to the same location and for on-demand orders that require bulk pickup or bulk delivery.
See Stop Consolidation.
Type Consolidation
Available when “Automatic Stop Consolidation” is enabled.
When enabled, stops are merged based on time windows, addresses, and stop types.
See Stop Consolidation.
Manually consolidate stops
Driver(s) must have the “Manual” mobile option under Consolidation enabled.
To allow all or a group of drivers to consolidate stops manually, go to Maintenance > Mobile Option Sets. See Mobile Option Sets (Classic Operations App) for the Classic Operations App or Mobile Option Sets for the Opertaions App.
To allow specific drivers to consolidate stops manually
In the Classic Operations App, go to Maintenance > Mobile Users. See Mobile Users.
In the Operations App, go to Maintenance > Drivers then the Mobile Options tab of the driver record. See Drivers.
When enabled, drivers can manually choose which stops/order to merge.
See Stop Consolidation.
Group Stops By Tracking ID
When enabled, stops are grouped by their Tracking ID, and on-demand orders are grouped in the Stops List. Pickup and delivery portions are shown as one tile.
Sort by…
Select how stops are sorted in the Stops List.
Itinerary: Stops are sorted by start time unless overridden by the dispatcher sequence. On demand orders display first, then routed. For route stops, dispatch may provide an itinerary based on customer requests, time optimization, etc. Route stops are displayed grouped by route, and then by start time.
Closest to Me: Stops are sequenced from closest to the driver’s current GPS location to farthest, using a straight line distance.
Status: Stops are sequenced by the status of the stop. Stops are sequenced by status in the following order.
Unconfirmed: Unconfirmed stops are secondarily sorted by end time from the earliest to the latest in descending order, then alphabetically by stop name.
Arrived: Arrived stops are secondarily sorted by actual arrival time from the most recent arrival to the oldest in descending order.
Late: Late stops are secondarily sorted by end time beginning with the earliest in ascending order, then by closest to the device location, and then alphabetically by stop name.
Almost Late: Almost late stops are secondarily sorted by the end time in ascending order, then by closest to the device location.
Ready: Ready stops are secondarily sorted by end time beginning with the earliest in ascending order, then by closest to the device location, then alphabetically by stop name.
Almost Ready: Almost ready stops are secondarily sorted by beginning time beginning with the earliest in descending order, then by closest to the device location, then alphabetically by stop name.
Early: early stops are secondarily sorted by beginning time beginning with the earliest in ascending order, then by closest to the device location, then alphabetically by stop name.
Not Ready: not ready stops are secondarily sorted by end time beginning with the earliest in ascending order, then alphabetically by stop name.
Complete: completed stops are secondarily sorted by actual completion time beginning with the most recent.
Start Time: When Start Time sort is selected, stops are sequenced in chronological order based on the start of the stop time window.
End Time: When End Time sort is selected, stops are sequenced in chronological order based on the end of the stop time window.
Hide Complete Stops
When enabled, stops marked as “Complete” will not be displayed in the stops list.
When disabled, stops will remain visible for 24 hours in the past when compared against the Delivered date/timestamp as long as the “Deliver To” time on the order is less than 30 days old.
Sync Alert
Select when to be alerted if a sync between the device and the server has not happened.
5 Minutes
10 Minutes
15 Minutes
30 Minutes
60 Minutes
Future Order Display
Select how far in the future on demand orders will be displayed.
Show All Future Orders: Shows all orders.
Show 12 Hrs in Advance: Show orders that are or will be ready in the next 12 hours.
Show 1 Day in Advance: Show orders that are or will be ready in the next 24 hours.
Show 2 Days in Advance: Show orders that are or will be ready in the next 48 hours.
Hide All Future Orders: Show only orders that are ready. Orders that will be ready in 1 minute or more will be hidden.