The Orders section displays a list of current orders with basic order information. 

To access the Orders section go to On Demand > Orders. 

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How to Search for an Order

You can find orders by entering the criteria in the Look for field and selecting the column field you would like to Search Under.

Search by Order Number

If you know the order number you are searching for you can enter it in the search box in the top right. 

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How to Add a New Order

1. Go to On Demand > Orders.

2. Click the New button, or press the Ctrl + N keys. 

   Quick Tip

   You can also click the "<Ctrl+N> for New Order" link at the bottom. 

    

Alternate Steps

1. Click the arrow next to the New button, or press Alt + N keys. 
2. Select Order, or press the O key.

How to Edit an Order

1. Go to On Demand > Orders.
2. Double click on the order you would like to edit.

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How to Cancel an Order

1. Go to On Demand > Orders.
2. Double click on the order you would like to cancel.
3. Click the cancel button  in the top toolbar.

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Toolbar

Field Name	Icon Name	Description
	Save and Close	Save the current order and open a new order form.
	Save and Keep Open	Save the current order and keep the order form open.
	Reprint Dispatch Ticket	Print the order in a formatted print form or as seen on the screen depending on the selected Print dispatch ticket in the order type of the order. See Order Types (Classic Operations App).  Disabled when creating a new order.
	Print Shipping Label	Print a shipping label for the order that can be added to the package. Disabled when creating a new order. Quick Tip If you need changes made to the existing shipping label, including the logo, please contact Technical Support.
	Use Imager to Scan Attachment	Scan a document using a scanner connected to your computer and add it as an attachment to the order.
	Insert File	Upload a file as an attachment to the order.
	Set Dispatch Flag	Flag either the Origin Remarks, Destination Remarks, Order Comments or all 3 of these fields for the order.  The fields marked as flagged will be highlighted in red.
	Cancel	Cancel the order. This will remove the order from the dispatch board and it will not be invoiced.  Quick Tip Canceled orders can be restored or viewed for reference. Disabled when creating a new order.
	Restore	Restore the canceled order. This will add the order back to the dispatch board and can be invoiced. Quick Tip Restored orders will need to be re-rated. Visible only for canceled orders.
	Return	Save and close the current order and create a new return order with the same Order Number but appended with a ".01" at the end. The new order will automatically fill in the same Customer ID, Contact, and Billing Group. The Origin and Destination information will be reversed. You will need to select an Order Type for the new order.
	Multiple Order Same Origin	Save and close the current order and create a new order with the same Customer ID, Contact, Billing Group, and Origin.
	Multiple Order Same Destination	Save and close the current order and create a new order with the same Customer ID, Contact, Billing Group, and Destination.
	Continuation	Save and close the current order and create new orders in a sequence with the same Order Number but appended with a ".01", ".02", ".03", etc. at the end. The new orders will automatically fill in the same Customer ID, Contact, and Billing Group. The Destination information will be entered for the Origin. You will need to select an Order Type for the new orders.
	Clone	Create a duplicate order with all of the information the same except for the dates which will be filled in as the current date. In X Dispatch 22.1 or newer, flight information will also be added to the duplicate order.
	Insert Customer Address	If the Origin Name or Destination Name field is selected, the current Customer Name and Customer Address information automatically filled in.
	Rate	Rate the order.
	Lock Charges	Lock or unlock the Charges tab. If the charges are locked, no changes can be made to the order under the Charges tab until the order has been unlocked.  Users with "Edit Order" permissions can only unlock charges that they have locked themselves. Users with "Unlock Rates" permission can unlock rates on any locked charges. See Users (Classic Operations App).
	Lock Driver Pay	Lock or unlock the driver pay on the order. If the driver pay is locked, no changes can be made to the driver assignment or pay under the Drivers tab until the order has been unlocked. Users with "Edit Order" permissions can only unlock driver pay that they have locked themselves. Users with "Unlock Driver Pay" permission can unlock driver pay on any locked order. See Users (Classic Operations App). In X Dispatch 21.0 or newer, users with the proper permissions can unlock driver pay when assigning an order from the On-Demand Dispatch board.
	Bill Credit Card	Process a credit card in order to pay for the order.
	Recurrence	Turns the current order into a recurring order. See Recurring Order.
	Flip Addresses	Switch the Origin and Destination information.
	Re-calculate Distance	Recalculates the distance between origin and destination.
	View Tracking Status	Open the Order Status window to view the status of an order. See Order Status.
	View Customer Notes	Opens the Customer Notes found on the Notes tab of the customer record.  Quick Tip The icon will be yellow if a note exists.
	View Driver Settlements	Displays the "Driver Settlement" amount for the order.
	Email Status	If clicked, the information from the Order Status will be emailed to email in the Email / Fax field when the order is saved and closed.
	Email Shipping Label	Requires X Dispatch 21.0 or newer. Open a form to email the shipping label. See How to Email a Shipping Label from the Order Form.

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Form

Field Name	Description
Customer ID	The customer ID number for the customer associated with the order.  Enter the customer ID number and press the Tab key to load the appropriate default customer information. If you do not know the customer ID number, enter the first few letters of the company name and press the Enter key to open the Find window to search for the customer ID number. Quick Tips Click the Cust ID... button  to open the customer record.
Contact	The customer contact name.  Quick Tips Use the dropdown to select a contact from the customer record. Click the Contact... button  to edit the contact information.
Billing Group / Cost	Used for grouping invoices. Example If the customer has sub-accounts, the sub-account can either be entered directly or picked from a list. This field can be filled in when the customer has different departments or offices that require a single invoice but need to track the usage and billing by department/office.
Origin
Name	The address name of the origin for the order.  Enter the first few letters of the address name and press the Enter key to search for an address. If the origin is from the customer associated with the order, press the Insert key to populate the customer's Local Information Address from the customer record.  (Note: If the Contact associated with the order has an address, and the "Override" box is checked, the Insert key will populate the contact's address instead.)
	The address of the origin. The button is enabled once the address is chosen from the Name field above.  Quick Tips Click the Address... button to search for an address. Click on the address will show the location of the address on a map using your default "Left Click Mapping" option.  Color of address links: Blue - Validated Red - Unvalidated.
	Click to view the route stop created and the route sort rule applied to the order.  In X Dispatch 21.0 or newer, you can see which route sort rule was used when hovering over this icon.
	Click to view order, short and damaged parcel information.
	Click to view the origin location information.
Phone	Phone number of origin address.  If added or edited in this field it will only be saved on the order and it will not be saved in the address book.
	Click the Remarks... button to open a list of global origin remarks to select from that you can add or edit.
Get Directions	Click the "Get Directions" link to open a window with a map and directions from the origin to the destination of the order.
	Click the arrow icon  to open the Remarks in a separate window for easy editing.
Remarks (textbox)	Comments for the origin.  Displayed in Nextstop on the Stop Info screen, Rapidship Track Order details, and X Internet Track Order. If the stop is consolidated in Nextstop, only the Remarks of the first consolidated will be displayed. Quick Tip Entering a URL in this field will display as a clickable link in Nextstop 3.1.1 or newer.
Destination
Name	The address name of the destination for the order.  Enter the first few letters of the address name and press the Enter key to search for an address. If the destination is to the customer associated with the order, press the Insert key to populate the customer's Local Information Address from the customer record. (Note: If the Contact associated with the order has an address, and the "Override" box is checked, the Insert key will populate the contact's address instead.)
	The address of the origin. The button is enabled once the address is chosen from the Name field above.  Quick Tips Click the Address... button to search for an address. Click on the address will show the location of the address on a map using your default "Left Click Mapping" option.  Color of address links: Blue - Validated Red - Unvalidated.
	Click to view order, short and damaged parcel information.
	Click to view the destination location information.
Phone	Phone number of origin address.
	Click the Remarks... button to open a list of global origin remarks to select from that you can add or edit.
Get Directions	Click the "Get Directions" link to open a window with a map and directions from the destination to the origin of the order.
	Click the arrow icon  to open the Remarks in a separate window for easy editing.
Remarks (textbox)	Comments for the destination.  Displayed in Nextstop on the Stop Info screen, Rapidship Track Order details, and X Internet Track Order. If the stop is consolidated in Nextstop, only the Remarks of the first consolidated will be displayed. Quick Tip Entering a URL in this field will display as a clickable link in Nextstop 3.1.1 or newer.
Email /SMS Text Alerts  "Email/ Fax Alerts" for X Dispatch 20.0 or older	Email address(es) and/or phone number(s) that will automatically receive status update notifications for the order. Separate multiple entries with a semicolon ";". Quick Tip POD information will automatically be sent to the address(es) upon delivery.
Placed / At PU / Picked Up / At Del / Delivered / ETA	These checkboxes determine which emails will be sent during the delivery process. If a checkbox is grayed and you are unable to check it, this means that the status event is not set up with a message format in the customer record for the customer on the order.  Placed - A confirmation message the moment the new order is "Saved and Closed". At PU - A message will be sent when an order is marked with the "At Pickup" time stamp. Requires X Dispatch 21.1. Picked Up - A confirmation message verifying the pick up has occurred. At Del - A message will be sent when an order is marked with the "At Destination" time stamp. Requires X Dispatch 21.1. Delivered - A message containing POD information for the order. ETA - A message will be sent when an order's ETA is updated with more than a 10 minute change. Requires X Dispatch 21.1. Quick Tip If the customer record requires any one or all three of the above boxes, they will automatically be checked and can not be removed.

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General

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Charges

The Charges tab shows a summary of all charges applied to an order.

How to Remove an Item

Select the row of the item by clicking on the row, a triangle will appear, then press the Delete key.

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Drivers

The Drivers tab shows all the drivers assigned to an order and any required inputs.

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How to Remove a Driver or Delete a Required Input

Select the row of the driver or required input by clicking on the row, a triangle will appear, then press the Delete key.

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Notes

The Notes tab can be used to add notes for the order. See Notes. 

How to Remove a Note

Select the row of the note by clicking on the row, a triangle will appear, then press the Delete key.

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User Fields

The User Fields tab allows you to customize up to 12 user-defined fields to be able to track specific data and use for custom reporting. See How to Set Up User Definable Fields for Orders.

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Parcels

The Parcels tab is used for listing and tracking individual parcels on the order.

How to Remove a Parcel

Select the row of the parcel by clicking on the row, a triangle will appear, then press the Delete key.

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Attachments

The Attachments tab displays all files attached to the order. To add a new attachment click the insert file icon  in the toolbar o right click and select Insert File or Create Text File. Double click to open the attachment or select the attachment then right-click and select Open... The right-click menu also allows you to delete, save the attachment to your computer, and edit the Description. 

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Flight

The Flight tab allows you to enter flight information associated with the order. 

Find Flights 

 Click here to expand...

Click on the Find Flights button located at the bottom of the Flight tab to open the Flight Search window.  Click on Search to find possible flights that may meet your order delivery needs.  Double-click the flight you want to import all of the flight information into the Flight tab.

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Tasks

Tasks are listed in the Tasks tab. The DueDate of overdue tasks will be highlighted red and completed tasks will be highlighted in green. You can add, edit and delete tasks by right-clicking in the Tasks section.

Tasks are assigned to users and can have reminders set. When the Reminder field is set, the Edit Task form will pop up at the time the reminder is set. for. For example, if Reminder is set to "10 Minutes" and my Due date is set to "06:00 Wed 03/27/19", the Edit Task form will pop up at 5:50am on 03/27/2019. 

When the Mark as Completed button is clicked, a date field will appear to enter the time and date that the task was completed. 

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Status Codes

The Status Codes tab allows you to enter or view status information regarding an order.

Removing a Status Code

Select the row of the status code by clicking on the row, a triangle will appear, then press the Delete key.

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Order Status Bar

The order status bar is at the bottom of the order screen and contains useful information.

Override Calculated Distance

Double-click the Distance on the order status bar to open the Override Calculated Distance window. Fill in the desired distance and click OK to override the Original Calculated Distance.

Example

The calculated distance is 0.4 miles but you want to charge a minimum of 5 miles.

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