Service types are used to group or filter order types available for an order during order entry. Service types are often used to represent geographic regions (for example: "Downtown", "East Valley", or "Mid-Town"), work types (for example: "Distribution", "Medical", or "Rush"), and vehicle types (for example: "Car", "Minivan", or "Truck").

Service types are set up in Maintenance > Service Types.

How to Customize Grid Layout

You can customize which columns you would like to view and arrange the order by clicking the Edit Grid Layout icon .

How to Add a Service Types

1. Go to Maintenance > Service Types.
2. Click the  button.
3. Fill in the service type information.
4. Click the  button to save. 

How to Edit a Service Type

1. Go to Maintenance > Service Types.

2. Click the service type you would like to edit or right-click the row and select Edit. 

   The right-click menu option Open in New Window will open the edit form in a window that can be moved around.

3. Click the  button to save changes.

How to Delete a Service Type

1. Go to Maintenance > Service Types. 

2. Double click the service type you would like to delete. 

   Quick Tip

   Use the right click menu Select option to select multiple service types to delete.

3. Click the  button to delete the service type.

Service Types in X Dispatch

Customer

You can set a Default Service Type and/or make a Service Type Required in the customer record. See Customers - New/Edit Customer. 

Internet User

You can set a Default Service Type in the internet user record. See Internet Users (Classic Operations App). 

Order Types

There is a Service Type Filters tab in the order type form to allow which service types are available for the order type. See Order Types (Classic Operations App).

Orders

When creating or editing an order you can select a Service Type. This creates a way to filter the available order types, and only order types associated to the selected service type will be listed in the order type pull-down list. See Orders.

Service Types in Rapidship

An internet user can select the Service Type when placing an order. This creates a way to filter the order types, and only order types associated to the selected service type will be listed in the order type pull-down list.  See Place Order.

User Permissions for Service Types

Users need to have permission to be able to add or edit service types. See Users (Classic Operations App).

Giving Service Type Permissions

1. Go to Maintenance > Permissions.
2. Select a user by double-clicking on the User ID. 
3. Click the + next to the checkbox for Maintenance Functions.
4. Click the + next to the checkbox for Service Types.
5. Check the box for Service Types and Edit Service Types.

Removing Service Type Permissions

Follow the steps above to uncheck the boxes.