Edit Broadcast Messages

Broadcast messages can be used to display messages in the Classic Operations App and your Client Portal.

How to Add a Broadcast Message

  1. Go to Action in the main menu and select Edit Broadcast Messages...

  2. Select the type of broadcast message you would like to add. 

  3. Click Add.

  4. Enter your message and click OK

    • For X Dispatch and X Internet messages

    • For Client Portal messages

How to Edit a Broadcast Message

  1. Go to Action in the main menu and select Edit Broadcast Messages...

  2. Select the type of broadcast message you would like to edit.

  3. Select the broadcast message you would like to edit and click Edit.

How to Delete a Broadcast Message

  1. Go to Action in the main menu and select Edit Broadcast Messages...

  2. Select the type of broadcast message you would like to delete.

  3. Select the broadcast message you would like to delete and click Remove.

Broadcast Messages Form for the Client Portal

Field Name

Description

Field Name

Description

Editing Text

Message to be displayed in the Client Portal.

Quick Tip: You can display clickable URL links, phone numbers, and/or email addresses.

  • URL links must have common URL identifiers such as https:// or HTTP:// or .com, .net, .org, etc.

  • Phone numbers must have tel: before the phone number. For example, tel:602-555-5555 will be displayed as 602-555-5555.

  • Email addresses must have common email identifiers such as @ and .com, .net, org, etc. combinations.

Users clicking on these links must have a phone or email client on their device.

Message Type

The selected type of message to be displayed.

  • Information Message - The message will be displayed in a light blue banner and displayed third if multiple messages are entered. This is the default selection.

  • Warning Message - The message will be displayed in an orange banner and displayed second if multiple messages are entered.

  • Critical Message - The message will be displayed in a red banner and displayed first if multiple messages are entered.

Always Display Message

When checked, Client Portal users will not be able to close the broadcast message. The message will remain displayed until the message has been deleted.

When unchecked, Client Portal users will be able to close and remove the message from view during the log in session.

Broadcast Messages in the Classic Operations App

Broadcast messages are displayed scrolling at the bottom of the Classic Operations App or can be viewed in a window by going to ViewBroadcast Messages in the top menu.

Broadcast Messages in the Client Portal

Broadcast messages in the Client Portal are displayed as a pop up in the top right corner when the user logs in.