How to Require Visual Proof of Delivery in the Driver App

Owned by Michelle Cabaya (Unlicensed)
Last updated: May 05, 2023
2 min read

You can require drivers to provide a picture as visual proof of delivery. When a visual proof of delivery is added in the Driver App, it can be sent in a push notification to the Client Portal users if they have the setting configured on their Client Portal user profile.

Visual proof of delivery are captured only on the delivery portion of on demand orders and route stops with a “Delivery” stop type.

 

Instructions

Require Visual Proof of Delivery from a Driver for All Customers

Enable visual proof of delivery in the mobile option set(s) associated with the driver(s).

When visual proof of delivery is not required, the option to add a visual proof of delivery still exists on the completion screen of Delivery stop types in the Driver App.

  1. In the Operations App go to Maintenance > Mobile Option Sets.

  2. Select the mobile option set for the driver(s) you would like to require visual proof of delivery.

  3. Under Stops Workflow, check the box for Require Visual Proof of Delivery.

  4. Optional. Under Scanning → Force camera use during specific events check the box for Visual Proof of Delivery to only allow the driver to use their camera when providing proof of delivery.

 

Require Visual Proof of Delivery for Specific Customers Only

Enable visual proof of delivery for all orders for a customer regardless of the driver’s mobile option set setting for Require Visual Proof of Delivery.

When visual proof of delivery is not required, the option to add a visual proof of delivery still exists on the completion screen of Delivery stop types in the Driver App.

  1. In the Classic Operations App go to Maintenance > Customers.

  2. Select the customer you would like to require the driver to provide visual proof of delivery for all orders and route stops.

  3. In the Orders tab, check the box for VPOD Required.

  4. Optional. Check the box for Camera Required to only allow the driver to use their camera when providing visual proof of delivery.

 

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