Assisted Dispatch (Wise Systems)

Assisted Dispatch is an additional subscription service that helps you pick the best driver to assign to on demand orders and can optimize the driver’s assigned on demand orders. The top 5 drivers are returned based on the selected Recommendation Priority.

If route optimization is enabled, the driver’s assigned on demand orders can be updated when at least one of the following is updated:

• Orders assigned/dispatched to driver

• Orders removed from driver (either by removing the driver, re-dispatching the order, or the order being canceled)

• Either Pickup/Destination or Origin/Destination address change (different lat/lon for either address should trigger this as well)

• Change in any of the 4 time windows on an order

• Change to the weight on an order

• Change to the driver capacity or vehicle type

How to Set Up Assisted Dispatch

1. Contact Technical Support to obtain credentials.

2. Go to Tools > Route Optimization.

3. Next to On Demand RO Service select “Wise” and click the Edit button.

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4. Set up the On Demand RO Service Config and click OK. To optimize a driver's route Allow Assisted Dispatch To Update ETAs And Sequence Numbers must be enabled.

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5. To select or unselect drivers to be considered when using Assisted Dispatch, click the Edit button next to On Demand RO Service and check/uncheck driver then click OK. This can also be set on the RO Services tab of the driver record.

6. Click OK to save the Global Route Optimization Config settings.

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How to Set Up a Driver Route Optimization Schedule

Assisted dispatch and route optimization consider a driver's schedule before assigning orders or route stops.

1. Go to Maintenance > Drivers.

2. Select the driver you would like to set up a route optimization schedule for.

3. Click the RO Services tab.

4. Click the Add new schedule button.

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How to Request Assisted Dispatch On an Order

All active/checked-in drivers are considered, and Assisted Dispatch will use the most recent GPS update, Max Weight, and Capacity for that driver.

1. From the On-Demand Dispatch board right-click on an order and select Request Assisted Dispatch… To select multiple orders hold Ctrl and click the gray first column of the orders you would like.

2. In the Assisted Dispatch window, double-click the driver you would like to assign to the order, or click on the driver and click Dispatch.

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On Demand RO Service Config Form

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Advanced Setup

How to Restrict a Vehicle Classes by Order Types

You can exclude drivers with a specified vehicle class to be considered for specific order types.

1. Go to Maintenance > Custom Tables.

2. Under Tables select “CUSTOM_AssistedDispatchDriverRestriction” and click the Load button.

3. Enter an OrderType and VehicleClass. Repeat for each order type and vehicle class combination as needed.

   • OrderType - ID of the order type.

   • VehicleClass - One of the following

     • Bicycle

     • Bobtail

     • Car

     • Motorcycle

     • Pickup

     • Scooter

     • Van

4. Click Save in the toolbar when done.

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