Driver App Manual
- Michelle Cabaya (Unlicensed)
- Melissa Hernandez
The driver user manual and how-to's can also be found here Driver App User Manual.
Quick Tip: Drivers will be logged out after 30 days of inactivity.
Getting Started
Requirements, recommendations, installation, and best practices. Read more...
Notifications are alerts of messages coming from the Operations App, new work, being checked in/out of the dispatch board, etc. They can be viewed by clicking the notification icon on the top right. Read more...
In the Driver App, pickup and delivery workflow starts with the Stops List. The Stops List displays each location that has active and complete pickups and/or deliveries.
APP UPDATE: The Driver App will now display stops scheduled for service on the current day (i.e., stops with time windows set for today) if the stop was posted within the past 7 days. If the stop was posted 8 or more days ago, the app will not automatically display these stops, regardless of their scheduled service date. In these cases, drivers will need to manually select the post date of the stop using additional date selection options.
Tap Receiving in the menu to view the Facilities page. The Facilities Near You list will display facilities, or depots, when the driver is within a 2 mile GPS range of the address of a facility, or depot, while the Other Facilities list displays depots further away. Facility, or depot, must be active to display in the list. Read more...
Overage defaults will override the default weight, length, width, and height values from the Parcel Types or the Mobile Option Sets section of the Operations App that is automatically entered. The Overage Defaults screen allows the driver to enter default information that will be added to any overage parcel scanned in the Driver App. When an overage default is not set, the driver will be required to enter information for each overage scanned or entered manually. Read more...
The driver can scan or enter a barcode to look up which stop the parcel barcode is associated with and view the details and actions for that stop. Read more...
The Messages screen displays messages received from the Operations App and pending outgoing messages to the Operations App. Read more...
The Unconfirmed Stops screen displays all of the unconfirmed, un-rejected stops. Read more...
The Sync Error Log displays errors when trying sync your device with the server.
Overage defaults will override the default weight, length, width, and height values from the Parcel Types or the Mobile Option Sets section of the Operations App that is automatically entered. The Overage Defaults screen allows the driver to enter default information that will be added to any overage parcel scanned in the Driver App. When an overage default is not set, the driver will be required to enter information for each overage scanned or entered manually. Read more...
The My Profile screen displays account information. Read more...
Requires Driver App 3.1.1
The Privacy Policy will open the mobile device's web browser.
Requires Driver App 3.1.1
The Help section allow link to knowledge base articles for the Manual and How To articles for the Driver App.
Logging out of the Driver App is very important if a driver shares a mobile device with another user. If the driver forgets to log out of the Driver App, the driver’s account could be compromised. Logging out will stop all push notifications to the driver’s mobile device, whether the app is open or closed. Read more...
Pickup and delivery workflow starts with the Stops List which displays each location that has active and complete pickups and/or deliveries. After selecting a stop, navigation buttons at the bottom guides the driver through a standard workflow. Read more...