Within the Cloud Client, administrative users can perform basic user administration tasks without needing to get in touch with the CXT Software Support Team. 

Creating and Deleting User Account

Administrative users can create and delete user accounts. Deleting an account removes the account from consideration for future billing.

See How to Correctly Add or Delete a User Login from Your Account in Cloud Client for more information.

Change/Reset Password

Administrative users can reset, or change, user passwords.

1. Go to the Resources tab. 

   

2. Click the "Manage User Accounts" link. 

   

3. Click on the name of the user whose password you would like to change. 

4. Click the "Update" link to the right of the Password field. 

   

5. Enter your password to confirm you are the administrative user. (If you have already entered your password to confirm your identity a previous time during this session, you might not be asked this again. Skip to the next step.) 

   

6. Enter the new password into the "New Password" field, then confirm the password by re-entering it into the "Reenter New Password" field. 

   
7. Click the "Save Changes" button.

8. The User Account Details screen will show up again and inform you that the account is in transaction, and your password change will go into effect within 20 minutes. 

Update User Profiles

You can update a user's profile information (name, phone number, email address) from within the Cloud Client.

1. Go to the Resources tab. 

   

2. Click the "Manage User Accounts" link. 

   

3. Click on the name of the user whose user information you would like to change. 

4. Click the "Update" link to the right of the user information you would like to update. 

   

5. Enter your password to confirm you are the administrative user. (If you have already entered your password to confirm your identity a previous time during this session, you might not be asked this again. Skip to the next step.) 

   

6. Enter or change the user information. 

7. Click the "Save Changes" button.

8. The User Account Details screen will show up again and will now show the new information. 

Disable (or Re-Enable) a User Account

You may need to temporarily disable a user account for security reasons to prevent the user from being able to access the Cloud Client/Cloud. Disabling a user account will not delete the user account so that you can re-enable the user account to re-grant access to the Cloud Client/Cloud.

1. Go to the Resources tab. 

   

2. Click the "Manage User Accounts" link. 

   

3. Click on the name of the user who you would like to disable/enable. 

4. Click the "Update" link to the right of the "Account Status".

   

5. Enter your password to confirm you are the administrative user. (If you have already entered your password to confirm your identity a previous time during this session, you might not be asked this again. Skip to the next step.) 

   

6. Click the button to confirm that you would like to disable/enable the user account. 

   

7. The User Account Details screen will display and inform you that the account is n transaction, and changes cannot be made to the account for 20 minutes. 

Control User Group Permissions in Cloud Client

You can change what information a user group can change within the Cloud Client. For example, you can allow a user group to change their name and address, but not be allowed to change their phone number or password.

1. Go to the Resources tab. 

   

2. Click on the "Manage User Groups" link. 

   

3. Click on the user group whose permissions you want to change. 

4. Click the "Change Permissions" button. 

   

5. Select or de-select the individual permissions you would like your users within this user group to have. 

6. Click the "Update Permissions" button to confirm your changes. The changes go into effect immediately.