Driver App Geofencing

Owned by Michelle Cabaya
Last updated: Apr 14, 2023
3 min read

When a driver is outside the geofence radius of a stop an alert will pop up when trying to update the status of the stop (at pickup, picked up, at delivery, delivered / route stop arrived, route stop completed). 

Driver’s location in the mobile must be on for geofencing. Please refer to your device's manual for more details. 

When the driver clicks "Yes", the status code will be recorded in the order that the driver was outside of the geofence. This will display in the order status codes in the Operations App. If the driver clicks "No", the driver will not be able to continue the workflow in the Driver App.  

There is a 15 second delay when obtaining geofencing locations. 

Where do Geofencing captures occur in the Driver App?

On Demand Geofencing captures:

  • Arrival Scan

  • At Pickup

  • Required Arrival Input

  • Complete Pickup

  • At Delivery

  • Required Delivery Input

  • Complete Delivery

Route Stops Geofencing captures:

  • Arrival Scan

  • Arrived

  • Required Arrival Input

  • Required Delivery Input

  • Completed

Example of Status Code for an Order

 

Example of Status Code for a Route Stop

Enable Geofencing for All Customers

In the Operations App

  1. Go to Maintenance > Status Codes.

  2. Click the Enable All Customers column.

See Status Codes.

In the Classic Operations App

  1. Go to Maintenance > Status Codes.

  2. Click the AddToAllCustomers column.

 

See Status Codes (Classic Operations App).

Enable Geofencing for Specific Customers  

  1. In the Classic Operations App, go to Maintenance > Customers.

  2. Select the customer(s) who will be using geofencing.

  3. Click the Status Code tab.

  4. Check "Outside Geofence".

  5. Click the Save button. 

Allow/Disallow All Drivers to Edit the "Outside Geofence" Status Code

When Mobile Display is enabled, drivers may be able to edit the status code in the Driver App. When Mobile Display is disabled, drivers will not be able to see or edit/delete the "Outside Geofence" status code in the Driver App.  

In The Operations App

In The Classic Operations App

Setting Up a Geofencing Rule

Geofencing rules can be set for drivers, customers, order types, business units, or globally.

Geofencing rules only apply to customers that have the "Outside Geofence" status code enabled. 

In The Operations App

See Geofences for more information.

In the Classic Operations App

See Geofencing (Classic Operations App) for more information.