Cloud Client - Diagnostics

The Diagnostics tab is where you can test and troubleshoot your Cloud Client connection and view some additional information. From here, you can change can choose sub-tabs for a connectivity test, a route tracing test, and view additional information and options.

Connectivity Test

The "Connectivity Test Sub-Tab" of the Diagnostics Tab allows you to test your connectivity to the Cloud Environment and compare it to your general Internet connectivity. This is accomplished by running a test that pings Cloud Enviornment, Google, and Yahoo each 100 times and measuring the response time. Click the Start Test Button to begin. Note that while the test is running, you can navigate to other tabs of the application and return when it is complete to review the results.

Buttons

Button	Description
	Clicking this button will initiate the Internet connectivity test. The test will run until it is completed. The results of the test are then displayed within the notification box.

Notification Box

Notification	Status	Description
	Before Test	The Internet connectivity test has not yet run. Please click the "Start Test" button to begin.
	Test In Progress	The Internet connectivity test is currently in progress, pinging the Cloud Enviornment, Google, and Yahoo servers 100 times each. Please wait for the test to complete. The results are updated below in real time.
	Test Complete	The test is complete the results are analyzed and a final review of the results are displayed here in the notification box.

Test Results

Header	Message	Situation
Connection test unsuccessful!	General internet connectivity failure. Please contact your IT person or ISP for assistance.	All ping tests to all three locations failed.
Connection test found possible problems!	Your connection is dropping packets. This could be caused by a WIFI connection or connectivity problems with your internet service. Please contact your IT person or ISP for help.	Over 30% of pings failed to each of the three locations.
Connection test unsuccessful!	Issues connecting to the Cloud Environment.	Over 40% of pings failed to the Cloud Environment while fewer than 30% of pings failed to Google and Yahoo.
Connection test found possible problems!	Your latency is high. This can cause slow or interrupted connectivity to your cloud service. Please contact your IT person or ISP for assistance (High Latency).	The average return time of all pings exceeds 180 milliseconds.

Test Results

Below the Notification Box are three boxes to display the individual results to each server. As each ping completes, its round trip time is displayed as the bottom row of the result box for that location. A running tally of the total number of pings returned, total number of pings failed, as well as the average round trip time for that location are displayed as well.

Trace Route

The Trace Route sub-tab allows you to run a route tracing test that shows all of the stops your internet connection takes on the way to reaching Cloud. Upon starting the test, each step will be logged in the Trace Route results box at the bottom of the tab. Once the test is complete, you can copy those results to your system clipboard in order to be able to paste them and send to others. For example, you could submit the results to your IT staff or to Technical Support if you are having connectivity issues reaching the Cloud Environment to in order to help troubleshoot the issue.

Buttons

Button	Description
	Click this button to start the trace route test. Note that you can navigate to other tabs within the application while waiting for the test to complete.
	The trace route test has not yet completed running. Once the test is complete, this button will become enabled.
	The trace route test has been completed. Click this button to copy the text of the trace route result box to your system clipboard. You can then paste the results into any other program.

Notification Box

Notification	Status	Description
	Before Test	The Internet trace route test has not yet run. Please click the "Start Test" button to begin.
	Test In Progress	The Internet trace route test is currently in progress. The results are updated below in real time.
	Test Complete	The trace route test is complete box. You can now view the results below. The copy to clipboard button is now available if you wish to copy and paste the results into another application.

Test Results

The trace route results are displayed at the bottom of the Trace Route sub-tab. The first column of the results indicates which hop in the path from your system to the Cloud Environment is listed on the current line. This number begins and 1 and is traced through up to 30 hops. The second column is the number of milliseconds it took the system to reach this hop from the previous one. The third column is the IP address of that network location. The final column lists the DNS record of the current hop. If no DNS record is available, "N/A" will be listed instead. Once the trace route test is complete, it will append "Trace Complete." to the bottom of the result box.

About

The about tab displayed some additional system information beyond what is listed in the System Information page. Furthermore, it provides you the ability to view the Cloud Change Log, Contact technical support, or purge your stored settings in the application for troubleshooting purposes.

Additional System Information

Field	Description
X Dispatch Cloud Version	The version number of the currently installed Cloud Client. The client automatically checks for and updates to the latest version whenever you launch the application.
Windows Version	The full title of the version of Microsoft Windows currently running on your system. It includes the bit-depth in addition to the version.
.NET Framework Version	The highest installed version of the Microsoft .NET Framework currently on your system. Cloud Client requires at least .NET 3.5 SP1.
RDP Version	The version of the Remote Desktop Protocol currently installed on your system. The minimum version is 6.1 (Called version 7 by Microsoft).
Internet Explorer Version	The version of Microsoft Internet Explorer currently installed on your system.
Graphical User Interface DPI	The number of Dots Per Inch on your display that windows is set to operate under. This determines how large text and other elements appear on your system screen. The Cloud Client is DPI aware and will automatically resize to your system's DPI setting.

Buttons

Button	Description
	Click to open the Cloud Change Log in your system default web browser. This lists all the modifications made in each version of the application.
	Click this button to open the Support Website in your system default web browser.
	Click this button to purge all of the stored setting for your user within the Cloud Client. The next time you open the application, it will have forgotten your username, password, and all of the changes you would have made to settings on the Options tab.