How to Require Parcel Types and/or Parcel Status Codes When an Overage is Scanned

By default, when an overage is scanned it will auto-populate the parcel type, weight, length, width, and height set in the https://cxtsoftware.atlassian.net/wiki/spaces/CXTsupport/pages/297992248, https://cxtsoftware.atlassian.net/wiki/spaces/CXTsupport/pages/749928499, or in the Nextstop app. This can be a problem if drivers are not making sure that the parcel type is correct. In addition to requiring drivers to enter a parcel type, you can also require drivers to enter a parcel status code.

Require Parcel Types Entry

Where to Setup in X Dispatch

In Mobile Option Sets or Mobile Users, disable the "Overage Defaults" option. See https://cxtsoftware.atlassian.net/wiki/spaces/CXTsupport/pages/297992248 or https://cxtsoftware.atlassian.net/wiki/spaces/CXTsupport/pages/749928499.

In Nextstop

When the “Overage Defaults” option is disabled, the driver must Select Parcel Type after scanning an unexpected parcel.

Require Parcel Status Codes

Where to Setup in X Dispatch

In Mobile Option Sets or Mobile Users, enable the "Require Parcel Status Code" option. See https://cxtsoftware.atlassian.net/wiki/spaces/CXTsupport/pages/297992248 or https://cxtsoftware.atlassian.net/wiki/spaces/CXTsupport/pages/749928499.

In Nextstop

When "Require Parcel Status Code" is enabled, the driver must enter a Status Code after scanning an unexpected parcel.