Recommendations

Commercial grade Android devices are recommended whenever possible. In our experience, ruggedized Android devices are the most flexible and business-friendly which allows customers to tailor the mobile experience. CXT Software has multiple partnerships with companies that manufacture, sell, configure, deploy, and support ruggedized Android devices. Please see our recommended hardware partners below.

Recommended Hardware Partners

Best Practices

Scanning

• Dedicated Scanning Device: Use a dedicated scanning device such as a Bluetooth scanner or a ruggedized device that has a dedicated scanner built-in. Camera scanning takes a picture of the barcode, then attempts to translate the image of the barcode into text.  This process is considerably slower and less accurate (especially in low-light situations).
• Bluetooth Scanner Configuration: When using a Bluetooth scanner, configure the soft keyboard to be closed. A scanner emulates an external keyboard and it is possible to type on the keyboard while scanning to inject extra characters by mistake.
• Device Volume: Turn up the volume on your device all the way and remove any headphones or connected Bluetooth audio devices to ensure you hear the alerts.

For a list of suggested scanning devices, please contact one of our recommended hardware partners.

Mobile Tracking

• Critical: Always keep Nextstop 2 in the foreground, even when using turn-by-turn directions. You can always put your directions behind Nextstop 2 and they will still verbally and visually alert you.
• Autolock: Configure Autolock to “Never”, this prevents your device from locking after a period of inactivity.
• Wifi/Bluetooth: Enable WIFI and Bluetooth, this will accelerate GPS location information and accuracy.
• Minimize Phone Conversations: Keep phone conversations to a minimum, some cellular carriers disable data while you are talking on the phone, severing data connectivity that NS relies on to transmit information to and from your X Dispatch instance.
• Location Services: Enable Location Services on the device for NS to report the location of the driver. NS will prompt drivers upon login if this service is disabled.
• Driver Active Status on Dashboard: Logging into Nextstop 2 does not automatically activate the Driver on the Dispatch Board. Drivers who have permission enabled on their Driver record are able to log themselves in and out of the Dispatch Board. Press the “Me” button at the bottom of the Home screen, and make sure the radio button next to “Checked In” is green.

Please share this information with your drivers and contractors. At a later date, we will include best practice information within Nextstop 2.