Assisted Dispatch Frequently Asked Questions

System Setup & Configuration

Do the assisted dispatch settings auto-add a driver to the list of AD drivers when they are added to a fleet that is selected?

It does not. Selecting the fleet will only select or unselect all of the drivers in that fleet at that time. If drivers are activated later, they will need to be manually added to the list of drivers being considered, or the fleet will need to be unchecked/rechecked.

What settings can be adjusted to reduce the amount of time it takes to get results?

• One setting that can be changed is to uncheck the “GPS Update Before Recommendation” option in the Beans Assisted Dispatch settings. When that box is checked, it will get updated GPS coordinates from each qualified driver prior to sending the assisted dispatch request to Beans. When that box is unchecked, it will use the most recently gathered GPS information when sending the assisted dispatch request to Beans.

• One other setting that can be modified is the “Max Radius” which is how many miles from a new stop a driver must currently be within to be considered. A major consideration for how long a request will take is whether there are any drivers with very long distances between stops. Removing drivers from consideration who are very far away from the new stop can increase the speed that the results are given.

• One other setting that can be modified is the “Max Proximity to New Stops”. That setting is used to eliminate from consideration any drivers that don’t have any existing stops or a path between existing stops that will take them within a certain radius of the stops being added. The purpose of this setting is to remove from consideration the drivers who are currently within the Max Radius but whose existing stops are taking them away from the new stops.

• There is an automated request process that can be set up so that it sends the assisted dispatch requests automatically upon orders being created. Those results would be visible to the dispatcher in the Recommended Driver column.

How frequently does CXT send GPS updates to Beans?

The update process runs every 2 minutes

What version of the Driver App should be used to ensure the best results?

Version 3 is the minimum version recommended. Using older versions can result in GPS errors.

Does Beans set a “test” environment in their system during my 2-week setup period?

No. When you are initially set up with Beans it is a production-level environment that will not change once the setup period is complete.

Are Beans accounts each set up on a dedicated environment, or are multiple accounts sharing the service?

All accounts operate in a shared environment. Beans might be open to setting up a dedicated environment for a specific account, however, that would increase the cost.

Logic & Algorithm

Is it possible to show a recommendation for which driver can do the order in the least amount of time?

That is not one of the options at this time. When the prioritize time option is used, it analyzes the least amount of time added to the overall route, not which driver will be able to do the order the fastest.

Can Assisted Dispatch handle multiple drivers on an order?

Yes, it can make the distinction between pickup and delivery driver assignments. The first driver assigned will be responsible for the pickup leg of an order, and the last driver assigned is responsible for the delivery leg.

Are continuation stops considered individual or apart from the order?

Continuation stops are not split up and are batched together when passed through the integration and treated as one in the recommendation.

Making Requests for Driver Recommendations

Does Beans consider Order Type and Service Type filters?

Yes

What is the ETA column on the Assisted Dispatch form?

This column shows how much time would be added to the overall route if that driver was given that order.

Dispatching using Assisted Dispatch

Do the warnings for capabilities and critical dates still show up when using the assisted dispatch form?

Yes

Does Assisted Dispatch dispatch all the orders to a driver when multiple orders are selected?

Yes