/
Include Multiple Attachments in Customer Emails

Include Multiple Attachments in Customer Emails

You can include a signature, Visual Proof of Delivery (VPOD), and attachments (such as driver photos or files attached to a shipment) as a zip file for all available attachments in your message formats. This will allow your customers to receive all attachment data without having to log into the Client Portal.

Instructions

  1. Go to Maintenance > Message Formats.

  2. Edit or create a new message format you would like to add the VPOD, signature, and/or attachments to or add a new message format. See Message Formats (Classic Operations App) or message formats.

  3. Click the Format tab.

  4. In the Message Format add [VPOD] for VPOD, [Signature] for Signature, and/or [Attachments] for a zipped file of all the attachments of the order or stop.

Classic Operations App
Operations App

When using [Attachments], a zip file will be created for any attachment, even if it is just 1 file unless it is only a signature or SQL output.

Example Email

 

Related articles

Related content

Message Formats
Message Formats
More like this
Mobile Option Sets
Mobile Option Sets
Read with this
How to Add Attachments Links to an Invoice
How to Add Attachments Links to an Invoice
More like this
Global Options
Global Options
Read with this
Attachments in the Driver App
Attachments in the Driver App
More like this
Order Type - Business Line
Order Type - Business Line
Read with this