Assisted Dispatch: Wise Systems

Owned by Melissa Hernandez
Last updated: Jul 25, 2023 by Michelle Cabaya
7 min read

This is currently only available for select beta testers. Contact Technical Support for more information by calling (602) 265-0195 (press option 3) or creating a support ticket.

Assisted Dispatch Overview

Assisted Dispatch computes real-time data to improve on-demand dispatching, saving dispatchers time and helping them make more efficient routing decisions.

How it Works

When you request an Assisted Dispatch driver recommendation, CXT connects to Wise Systems’ Dynamic Optimization Engine via API and asks the system to determine the five best drivers to handle the shipment based on the fleet’s real-time data.

Connected via API, CXT provides the information necessary for Wise Systems to make the strongest recommendations, including:

  • The on-demand order’s information, e.g., address and type (pickup, delivery, or pickup and delivery)

  • All of the available drivers and their work shift times

  • Vehicle type and vehicle capacity

  • Time windows

  • All orders assigned to each driver

Set Up Your System

Steps 1 and 2 are for first time users to help with the initial setup.

Step 1: Work with CXT Software

We’ll help you get your account set up with Wise Systems (including user authentication details for your company), so you can begin using Assisted Dispatch. If you have not completed this step, reach out to Technical Support by calling (602) 265-0195 (press option 3) or creating a support ticket.

Step 2: Configurations

Once your account is created, these are the setup steps you’ll need to consider.

  1. Open the Route Optimization settings from your Tools menu

  2. Select “Wise Systems - Advanced Optimization” as the Autonomous/Assisted Dispatch and this will change the label to Assisted Dispatch.

  3. Click the Edit button, and review the available settings to create your preferred configuration. Valid credentials must be entered for advanced RO Service Configs.

    1. Set times for processing, pickup and delivery service, and grace periods. See On Demand RO Service Config below for information on each available field.

    2. Select your preferred Recommendation Priority. This is an important step, and will be a critical piece in how the Wise Systems' algorithms will calculate the best driver for a job.

    3. To optimize a driver's route, Allow Update to ETAs and Sequence Numbers must be enabled. This feature also enables the Wise Systems' Assisted Dispatch process to provide ETAs and sequence numbers for drivers whenever an event occurs, so if an order is completed early/late, a new order is dispatched, etc., the work will receive updated ETAs and be resequenced to ensure optimized manifests.

    4. Click OK to save your changes and close the configuration window.

  4. To really tune the Assisted Dispatch process into your workflows and operations, you can restrict driver recommendations based on order type and vehicle class.
    For example: You have an “Across Town” order type that should not be matched with a driver associated to a “Bicycle” vehicle class. You can restrict any orders being evaluated for assisted dispatch with an Across Town order type to not consider drivers with a Bicycle vehicle in the recommendation.

    1. In the Operations App, go to Maintenance > Order Types.

    2. Select the order type you would like to restrict driver recommendations for and go to the RO Services tab at the end to select the vehicle class(es) to resrtict.

    3. Click the save icon when done.

  5. Set up your preferred Max Radius value. This is used to set a preferred delivery radius for driver recommendations, based on the location of the order, current driver locations, and projected driver locations at the time the order is scheduled to be completed.

Step 3: Setup and Enable Drivers

The schedule (or working hours) for a driver can be considered with the Assisted Dispatch driver recommendations.

If a driver does not have a schedule set, Assisted Dispatch will consider the driver to always be available.

  1. In the Operations App, go to Maintenance > Drivers and select the driver you would like to set up.

  2. Click the RO Services tab.

  3. Click the Add new schedule button.

For a driver to be considered in the Assisted Dispatch process, they need to be enabled. There are two ways to enable drivers.

  1. Operations App: From the Driver window (pictured above). Check the Enable Driver box to allow the Assisted Dispatch driver recommendations to consider the driver.

  2. Classic Operations App: From the On Demand RO Service Config window. Click the Select Drivers button to select drivers for the service.

    1. Check the box next to the fleet to select all drivers within that fleet, or

    2. Expand the fleets to select specific drivers

On Demand RO Service Config

Field Name

Description

Field Name

Description

Route Optimization Service URL

URL for the route optimization service.

Quick Tip: Use the Test button to check that the URL is valid.

Username

Username for the route optimization service.

Password

Password for the route optimization service.

Field Name

Description

Field Name

Description

Service Time Per Pickup

The number of minutes a driver is at a stop.

Pickup Grace Period

The number of minutes a driver can be late. This does NOT include grace time to be early.

Service Time Per Delivery

The number of minutes a driver is at a stop.

Delivery Grace Period

The number of minutes a driver can be late. This does NOT include grace time to be early.

Max Radius

The number of miles that the driver needs to be within in order to be considered for best driver suggestions. This is based upon the driver's current location and the pickup location on the on demand order. Max field value is 600 miles.

Allow Optimization w/Recomendation

Set whether or not a driver's actively assigned work will be optimized when being assessed for best driver recommendations. This setting will allow updates to the driver's ETAs and sequence numbers, when applicable.

  • Disabled

  • Enabled

Select Drivers

Click the Edit button to select the drivers to be considered when using assisted dispatch.

Field Name

Description

Field Name

Description

Enforce Capabilities When Optimizing

Selected option whether or not to enforce capabilities when recommending drivers.

  • Ignore

  • Enforce

Enforce Critical Dates When Optimizing

Selected option whether or not to enforce critical dates when giving best driver recommendations. Critical dates are stored in Human Resources that can refer to items such as drivers license, insurance, or immigration expirations

  • Ignore

  • Enforce

Recommendation Priority

The recommended priority when looking for the best drivers.

  • Default Priority - Drivers will be ordered based on the “Total Time”. If there is a tie, it will then look at the “Number of Delays”, then “ETA”.

  • Total Route Time - Drivers will be ordered based upon their total time for all stops, from the least to the greatest time. This is determined by getting the sum of the total time the driver has spent on the road already and the projected time that the driver will still be on the road if the selected on demand order(s) is added to the driver’s assigned on demand orders.

  • Number of Delays - Drivers will be ordered from fewest delayed stops to most. This is determined by looking at the total number of delayed stops on the driver's assigned on demand orders.

  • ETA - Drivers will be ordered from who has the earliest estimated time of arrival to the latest. The ETA is based on driver location to the selected order(s).

  • Induced Route Time - The order for which Assisted Dispatch is requested is hypothetically added to all drivers, and total estimated time is calculated. Drivers are then ordered based upon their total time for all stops, from the least to the greatest.

  • Induced Number of Delays - The order for which Assisted Dispatch is requested is hypothetically added to all drivers, and total estimated delays are calculated. Drivers are then ordered based upon their total delays for all stops, from the least to the greatest.

GPS Update Before Recommendation

When enabled, a GPS update will be triggered for all active assisted dispatch drivers before calculating the best driver recommendations. This can increase the processing time of your recommendations.

Prioritize Active Drivers

When enabled, active drivers are prioritized over inactive drivers.

How to Use Assisted Dispatch

Hold the Ctrl key and click the gray box to the far left of the orders you would like to select.