On-Demand - Dispatch
The On-Demand Dispatch board is used to dispatch orders to drivers and to monitor the driver's pickup and delivery activity. It consists of two summary grids:
Active Orders Grid: Orders are assigned to drivers, and orders and drivers are monitored.
Active Drivers Grid: Driver's orders are monitored from this grid.
Other important detail screens are:
Order Status: Double click on an order in the Active Orders grid. Displays information on the status of the order. See Order Status.
Driver Active Work: Double click on a driver in the Active Drivers grid. Displays the orders and routes currently assigned to the driver. See Driver Active Work.
To get to the On-Demand Dispatch board, go to On Demand > Dispatch.
Quick Tips
Use the Home and End keys to highlight the first or last order/driver.
The Time Zone setting is user specific and can be different for each user.
If you have Assisted/Autonomous Dispatch route optimization configured, you can view and/or edit the Autonomous Options in the top right. See Assisted/Autonomous Dispatch: Beans.
Active Orders Grid
Orders with a due date beyond 60 days prior to the current date will not appear on the active orders dispatch board.
The Active Orders grid is where orders are assigned to drivers and monitored.
Quick Tip: You can customize the Active Orders grid. See How to Customize the Orders/Routes/Drivers Grid on the Dispatch Board.
Field Name | Description |
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Driver ID | Driver ID of the driver assigned to the order. A blank DriverID means that there is no driver is assigned to the order. |
Order ID | Order ID of the order. A flag will appear to the left of the order ID if "Set Dispatch Flag" is set on the comment field. See Orders. The order ID will be highlighted magenta if it is a return or continuation order. Return and continuation orders are designated by a number with a decimal extension. For example, if a 3 part delivery's first order ID is "3456" then the two additional ID's for that are are "3456.01" and "3456.02". |
Cust | Customer ID for the customer associated with the order. The customer ID is colored based on the Dispatch Priority setting on the Orders tab of the customer record.
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CSR | The username of the user that entered the order or method of how the order was placed. Orders placed online through your website or API will be highlighted yellow. |
Priority | Dispatch Priority setting on the Orders tab of the customer record. |
P/U In | Time in minutes between the Pickup To time (pickup deadline) on the order and the current time. An "F" after the time displays for future orders. Highlight Colors
Icons
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Del In | Time in minutes between the Delivery To time (delivery deadline) on the order and the current time. An "F" after the time displays for future orders. Highlight Colors
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OriginName | Origin Address name on the order. |
OriginAddress | Origin Address on the order. The address will be in red if the address has not been validated. The address will be highlighted in green if the address is marked as the next stop for the driver assigned to the order. |
OriginCity | Origin Address city. |
OriginState | Origin Address state. |
OriginZip | Origin Address zip or postal code. |
OriginPlus4 | The additional four numbers of the Origin Address zip or postal code. |
OriginComments | Origin Remarks for the order. If the order has Origin Remarks it will be highlighted magenta. |
OriginValidated | Whether or not the Origin Address has been validated.
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DestName | Destination Address name on the order. |
DestAddress | Destination Address on the order. The address will be in red if the address has not been validated. The address will be highlighted in green if the address is marked as the next stop for the driver assigned to the order. |
DestCity | Destination Address city. |
DestState | Destination Address state. |
DestZip | Destination Address zip or postal code. |
DestPlus4 | The additional four numbers of the Destination Address zip or postal code. |
DestComments | Destination Remarks for the order. If the order has Destination Remarks it will be highlighted magenta. |
DestValidated | Whether or not an address has been validated.
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Ref1 | References for the order. |
Ref2 | |
BillingGroup | Billing Group of the order. |
ReadyTimeFrom | The order's Pickup From time. |
ReadyTimeTo | The order's Pickup To time. |
DueTimeFrom | The order's Delivery From time. |
DueTimeTo | The order's Delivery To time. |
Dispatched | The timestamp of when the order was dispatched to a driver from either the On-Demand Dispatch Board or order form. |
Transmitted | The timestamp of when the order was transmitted to X Mobile. |
Received | The timestamp of when the order was received by X Mobile. |
Confirmed | The timestamp of when the order was confirmed by the driver. |
RejectedByDriver | The timestamp of when the order was rejected by the driver. |
PickedUp | The timestamp of when the order was picked up by the driver. |
ReceivedAtDepot | The timestamp of when the order was received at the depot. |
Delivered | The timestamp of when the order was delivered by the driver. |
VerifiedForBilling | The timestamp of when the order was verified by an Operations App user |
AtOrigin | The timestamp of when the driver arrived at the origin. |
AtDestination | The timestamp of when the driver arrived at the destination. |
Pieces | Number of pieces in the order. |
Weight | The total weight of parcels/pieces in the order. |
OrderType | The Order Type ID. |
Type | Description of the order type. |
IsParent | If the order is the parent order of multiple orders.
ExampleThe first order in a 2 part delivery order, order ID 3456, is the parent and will have the value of "1" and the additional order, order ID 3456.01, will have the value of "0". |
Caller | The Contact on the order. |
OriginDispatchZone | Zone associated with the Origin Address. |
DestDispatchZone | Zone associated with the Destination Address. |
AIDispatch | A value of -1 indicates the order has been sent to the dispatch board. |
PickupWarning | Pickup warning time set on order type for the order. |
DeliveryWarning | Delivery warning time set on order type for the order. |
FleetID | Fleet ID assigned to the order. |
FleetName | Description of the fleet. |
Email on the order. | |
NextStop | If the stop is marked as the next stop for the associated driver.
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DriverPercent | The percentage value is used to calculate how much the driver will be paid. The Percent amount in the driver tab of the order form. |
LocalName | Name of the customer associated with the order. The customer ID is colored based on the Dispatch Priority setting on the Orders tab of the customer record.
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ServerTime | The current server time. |
OrderComments | Order Comments on the order. |
ParcelType | The selected Parcel Info on the order. |
ServiceType | Service Type ID on the order. |
Service | Description of the service type. |
DispatchReminder | Dispatch Reminder set on the customer record. |
OriginLat | The latitude of the Origin Address. |
OriginLon | The longitude of the Origin Address. |
DestLat | The latitude of the Destination Address. |
DestLon | The longitude of the Destination Address. |
DisplayWarning | Whether or not a warning icon for an unconfirmed or rejected stop is displayed.
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AutoDispatchFlag | Deprecated field. |
Score | Deprecated field previously used for scoring jobs for a driver using XIAD. |
Pickup ETA | Estimated time and date that the driver will arrive at the Origin address. If the order has been picked up it will have a value of "Completed". |
Deliver ETA | Estimated time and date that the driver will arrive at the Destination address. If the order has been picked up it will have a value of "Completed". |
TotalParcels | Total number of parcels existing on the order. |