The On-Demand Dispatch board is used to dispatch orders to drivers and to monitor the driver's pickup and delivery activity. It consists of two summary grids:

Active Orders Grid: Orders are assigned to drivers, and orders and drivers are monitored.
Active Drivers Grid: Driver's orders are monitored from this grid.

Other important detail screens are:

Order Status: Double click on an order in the Active Orders grid. Displays information on the status of the order. See Order Status.
Driver Active Work: Double click on a driver in the Active Drivers grid. Displays the orders and routes currently assigned to the driver. See Driver Active Work.

To get to the On-Demand Dispatch board, go to On Demand > Dispatch.

Quick Tips

Use the Home and End keys to highlight the first or last order/driver.
The Time Zone setting is user specific and can be different for each user.
If you have Assisted/Autonomous Dispatch route optimization configured, you can view and/or edit the Autonomous Options in the top right. See Assisted/Autonomous Dispatch: Beans.

Active Orders Grid

Orders with a due date beyond 60 days prior to the current date will not appear on the active orders dispatch board.

The Active Orders grid is where orders are assigned to drivers and monitored.

Quick Tip: You can customize the Active Orders grid. See How to Customize the Orders/Routes/Drivers Grid on the Dispatch Board.

Field Name	Description

Field Name	Description
Driver ID	Driver ID of the driver assigned to the order. A blank DriverID means that there is no driver is assigned to the order.
Order ID	Order ID of the order. A flag will appear to the left of the order ID if "Set Dispatch Flag" is set on the comment field. See Orders. The order ID will be highlighted magenta if it is a return or continuation order. Return and continuation orders are designated by a number with a decimal extension. For example, if a 3 part delivery's first order ID is "3456" then the two additional ID's for that are are "3456.01" and "3456.02".
Cust	Customer ID for the customer associated with the order. The customer ID is colored based on the Dispatch Priority setting on the Orders tab of the customer record. 0 - Black 1 - Green 2 - Blue 3 - Magenta 4 - Cyan 5 through 10 - Red
CSR	The username of the user that entered the order or method of how the order was placed. Orders placed online through your website or API will be highlighted yellow.
Priority	Dispatch Priority setting on the Orders tab of the customer record.
P/U In	Time in minutes between the Pickup To time (pickup deadline) on the order and the current time. An "F" after the time displays for future orders. Highlight Colors Light Green - Driver has arrived at the Origin Address. No time will be displayed. Dark Green – Order is picked up. No minutes will be displayed. Yellow – Pickup deadline approaching. Based on the Pickup warning time set on order type for the order. Red – Pickup deadline past due. The number of minutes that have passed between the Pickup To and the current time is displayed. Magenta – Future pickup. The number of minutes until the order's Pickup From time. Cyan – Future pickup where the ready time is absolute time with no pickup window (the Pickup From and Pickup To time on the order is the same). Blue - Depot scan. No time will be displayed. Icons Unconfirmed Order - Displays if the driver has not confirmed the order after 5 minutes of being dispatched. Rejected Order - Displays when the driver rejects the dispatched order.
Del In	Time in minutes between the Delivery To time (delivery deadline) on the order and the current time. An "F" after the time displays for future orders. Highlight Colors Light Green - Driver has arrived at the Destination Address. No time will be displayed. Dark Green – Order has been delivered. No minutes will be displayed. Yellow – Delivery deadline is approaching. Based on the Delivery warning time set on order type for the order. Red – Delivery deadline past due. The number of minutes that have passed between the Delivery To and the current time is displayed. Magenta – Future delivery. The number of minutes until the order's Delivery From time. Cyan – Future delivery where the ready time is absolute time with no pickup window (the Delivery From and Delivery To time on the order is the same). Blue - Depot scan. No time will be displayed.
OriginName	Origin Address name on the order.
OriginAddress	Origin Address on the order. The address will be in red if the address has not been validated. The address will be highlighted in green if the address is marked as the next stop for the driver assigned to the order.
OriginCity	Origin Address city.
OriginState	Origin Address state.
OriginZip	Origin Address zip or postal code.
OriginPlus4	The additional four numbers of the Origin Address zip or postal code.
OriginComments	Origin Remarks for the order. If the order has Origin Remarks it will be highlighted magenta.
OriginValidated	Whether or not the Origin Address has been validated. 0 - If the Origin Address has not been validated. 9 - If the Origin Address has been validated.
DestName	Destination Address name on the order.
DestAddress	Destination Address on the order. The address will be in red if the address has not been validated. The address will be highlighted in green if the address is marked as the next stop for the driver assigned to the order.
DestCity	Destination Address city.
DestState	Destination Address state.
DestZip	Destination Address zip or postal code.
DestPlus4	The additional four numbers of the Destination Address zip or postal code.
DestComments	Destination Remarks for the order. If the order has Destination Remarks it will be highlighted magenta.
DestValidated	Whether or not an address has been validated. 0 - If the Destination Address has not been validated. 9 - If the Destination Address has been validated.
Ref1	References for the order.
Ref2	References for the order.
BillingGroup	Billing Group of the order.
ReadyTimeFrom	The order's Pickup From time.
ReadyTimeTo	The order's Pickup To time.
DueTimeFrom	The order's Delivery From time.
DueTimeTo	The order's Delivery To time.
Dispatched	The timestamp of when the order was dispatched to a driver from either the On-Demand Dispatch Board or order form.
Transmitted	The timestamp of when the order was transmitted to X Mobile.
Received	The timestamp of when the order was received by X Mobile.
Confirmed	The timestamp of when the order was confirmed by the driver.
RejectedByDriver	The timestamp of when the order was rejected by the driver.
PickedUp	The timestamp of when the order was picked up by the driver.
ReceivedAtDepot	The timestamp of when the order was received at the depot.
Delivered	The timestamp of when the order was delivered by the driver.
VerifiedForBilling	The timestamp of when the order was verified by an Operations App user
AtOrigin	The timestamp of when the driver arrived at the origin.
AtDestination	The timestamp of when the driver arrived at the destination.
Pieces	Number of pieces in the order.
Weight	The total weight of parcels/pieces in the order.
OrderType	The Order Type ID.
Type	Description of the order type.
IsParent	If the order is the parent order of multiple orders. 0 - Order has no return or continuation orders associated with it or is not a parent order. 1 - Order has return or continuation orders associated with it and is the parent order. Example The first order in a 2 part delivery order, order ID 3456, is the parent and will have the value of "1" and the additional order, order ID 3456.01, will have the value of "0".
Caller	The Contact on the order.
OriginDispatchZone	Zone associated with the Origin Address.
DestDispatchZone	Zone associated with the Destination Address.
AIDispatch	A value of -1 indicates the order has been sent to the dispatch board.
PickupWarning	Pickup warning time set on order type for the order.
DeliveryWarning	Delivery warning time set on order type for the order.
FleetID	Fleet ID assigned to the order.
FleetName	Description of the fleet.
Email	Email on the order.
NextStop	If the stop is marked as the next stop for the associated driver. P - The Origin Address of the order is marked as the next stop. D - The Destination Address of the order is marked as the next stop.
DriverPercent	The percentage value is used to calculate how much the driver will be paid. The Percent amount in the driver tab of the order form.
LocalName	Name of the customer associated with the order. The customer ID is colored based on the Dispatch Priority setting on the Orders tab of the customer record. 0 - Black 1 - Green 2 - Blue 3 - Magenta 4 - Cyan 5 through 10 - Red
ServerTime	The current server time.
OrderComments	Order Comments on the order.
ParcelType	The selected Parcel Info on the order.
ServiceType	Service Type ID on the order.
Service	Description of the service type.
DispatchReminder	Dispatch Reminder set on the customer record.
OriginLat	The latitude of the Origin Address.
OriginLon	The longitude of the Origin Address.
DestLat	The latitude of the Destination Address.
DestLon	The longitude of the Destination Address.
DisplayWarning	Whether or not a warning icon for an unconfirmed or rejected stop is displayed. 0 - No icon is displayed in the P/U In column. 1 - Rejected or unconfirmed icon is displayed in the P/U In column.
AutoDispatchFlag	Deprecated field.
Score	Deprecated field previously used for scoring jobs for a driver using XIAD.
Pickup ETA	Estimated time and date that the driver will arrive at the Origin address. If the order has been picked up it will have a value of "Completed".
Deliver ETA	Estimated time and date that the driver will arrive at the Destination address. If the order has been picked up it will have a value of "Completed".
TotalParcels	Total number of parcels existing on the order.

Knowledge Base

On-Demand - Dispatch

Active Orders Grid

Highlight Colors

Icons

Highlight Colors

Example