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On-Demand - Dispatch

On-Demand - Dispatch

The On-Demand Dispatch board is used to dispatch orders to drivers and to monitor the driver's pickup and delivery activity. It consists of two summary grids:

Other important detail screens are:

  • Order Status: Double click on an order in the Active Orders grid. Displays information on the status of the order. See Order Status.

  • Driver Active Work: Double click on a driver in the Active Drivers grid. Displays the orders and routes currently assigned to the driver. See Driver Active Work

To get to the On-Demand Dispatch board, go to On DemandDispatch.

Quick Tips

  • Use the Home and End keys to highlight the first or last order/driver.

  • The Time Zone setting is user specific and can be different for each user.

  • If you have Assisted/Autonomous Dispatch route optimization configured, you can view and/or edit the Autonomous Options in the top right. See Assisted/Autonomous Dispatch: Beans.

Active Orders Grid

Orders with a due date beyond 60 days prior to the current date will not appear on the active orders dispatch board. 

The Active Orders grid is where orders are assigned to drivers and monitored. 

Quick Tip: You can customize the Active Orders grid. See How to Customize the Orders/Routes/Drivers Grid on the Dispatch Board.

Field Name

Description

Field Name

Description

Driver ID

Driver ID of the driver assigned to the order. A blank DriverID means that there is no driver is assigned to the order.

Order ID

Order ID of the order.

A flag  will appear to the left of the order ID if "Set Dispatch Flag" is set on the comment field. See Orders.

The order ID will be highlighted magenta if it is a return or continuation order. Return and continuation orders are designated by a number with a decimal extension. For example, if a 3 part delivery's first order ID is "3456" then the two additional ID's for that are are "3456.01" and "3456.02".

Cust

Customer ID for the customer associated with the order. 

The customer ID is colored based on the Dispatch Priority setting on the Orders tab of the customer record.  

  • 0 - Black

  • 1 - Green

  • 2 - Blue

  • 3 - Magenta

  • 4 - Cyan

  • 5 through 10 - Red

CSR

The username of the user that entered the order or method of how the order was placed. 

Orders placed online through your website or API will be highlighted yellow

Priority

Dispatch Priority setting on the Orders tab of the customer record.

P/U In

Time in minutes between the Pickup To time (pickup deadline) on the order and the current time. An "F" after the time displays for future orders.

Highlight Colors

  • Light Green - Driver has arrived at the Origin Address. No time will be displayed. 

  • Dark Green – Order is picked up. No minutes will be displayed.  

  • Yellow – Pickup deadline approaching. Based on the Pickup warning time set on order type for the order. 

  • Red – Pickup deadline past due. The number of minutes that have passed between the Pickup To and the current time is displayed.

  • Magenta – Future pickup. The number of minutes until the order's Pickup From time. 

  • Cyan  – Future pickup where the ready time is absolute time with no pickup window (the Pickup From and Pickup To time on the order is the same).

  • Blue - Depot scan. No time will be displayed.

Icons

  •  Unconfirmed Order - Displays if the driver has not confirmed the order after 5 minutes of being dispatched.  

  •  Rejected Order - Displays when the driver rejects the dispatched order.

Del In

Time in minutes between the Delivery To time (delivery deadline) on the order and the current time. An "F" after the time displays for future orders. 

Highlight Colors

  • Light Green - Driver has arrived at the Destination Address. No time will be displayed. 

  • Dark Green – Order has been delivered. No minutes will be displayed.

  • Yellow – Delivery deadline is approaching. Based on the Delivery warning time set on order type for the order. 

  • Red – Delivery deadline past due. The number of minutes that have passed between the Delivery To and the current time is displayed.

  • Magenta – Future delivery. The number of minutes until the order's Delivery From time.

  • Cyan  – Future delivery where the ready time is absolute time with no pickup window (the Delivery From and Delivery To time on the order is the same).

  • Blue - Depot scan. No time will be displayed.

OriginName

Origin Address name on the order.

OriginAddress

Origin Address on the order.

The address will be in red if the address has not been validated.

The address will be highlighted in green if the address is marked as the next stop for the driver assigned to the order.

OriginCity

Origin Address city.

OriginState

Origin Address state.

OriginZip

Origin Address zip or postal code.

OriginPlus4

The additional four numbers of the Origin Address zip or postal code.

OriginComments

Origin Remarks for the order. If the order has Origin Remarks it will be highlighted magenta.

OriginValidated

Whether or not the Origin Address has been validated.

  • 0 - If the Origin Address has not been validated.

  • 9 - If the Origin Address has been validated.

DestName

Destination Address name on the order.

DestAddress 

Destination Address on the order.

The address will be in red if the address has not been validated.

The address will be highlighted in green if the address is marked as the next stop for the driver assigned to the order.

DestCity

Destination Address city.

DestState

Destination Address state.

DestZip

Destination Address zip or postal code.

DestPlus4

The additional four numbers of the Destination Address zip or postal code.

DestComments

Destination Remarks for the order. If the order has Destination Remarks it will be highlighted magenta.

DestValidated

Whether or not an address has been validated.

  • 0 - If the Destination Address has not been validated.

  • 9 - If the Destination Address has been validated.

Ref1

References for the order.

Ref2

BillingGroup

Billing Group of the order.

ReadyTimeFrom

The order's Pickup From time.

ReadyTimeTo

The order's Pickup To time.

DueTimeFrom

The order's Delivery From time.

DueTimeTo

The order's Delivery To time.

Dispatched

The timestamp of when the order was dispatched to a driver from either the On-Demand Dispatch Board or order form. 

Transmitted

The timestamp of when the order was transmitted to X Mobile. 

Received

The timestamp of when the order was received by X Mobile. 

Confirmed

The timestamp of when the order was confirmed by the driver.

RejectedByDriver

The timestamp of when the order was rejected by the driver.

PickedUp

The timestamp of when the order was picked up by the driver. 

ReceivedAtDepot

The timestamp of when the order was received at the depot.

Delivered

The timestamp of when the order was delivered by the driver.

VerifiedForBilling

The timestamp of when the order was verified by an Operations App user

AtOrigin

The timestamp of when the driver arrived at the origin. 

AtDestination

The timestamp of when the driver arrived at the destination. 

Pieces

Number of pieces in the order.

Weight

The total weight of parcels/pieces in the order.

OrderType

The Order Type ID.

Type

Description of the order type.

IsParent

If the order is the parent order of multiple orders.

  • 0 - Order has no return or continuation orders associated with it or is not a parent order.

  • 1 - Order has return or continuation orders associated with it and is the parent order.

Example

The first order in a 2 part delivery order, order ID 3456, is the parent and will have the value of "1" and the additional order, order ID 3456.01, will have the value of "0".

Caller

The Contact on the order.

OriginDispatchZone

Zone associated with the Origin Address.

DestDispatchZone

Zone associated with the Destination Address.

AIDispatch

A value of -1 indicates the order has been sent to the dispatch board. 

PickupWarning

Pickup warning time set on order type for the order.

DeliveryWarning

Delivery warning time set on order type for the order.

FleetID

Fleet ID assigned to the order.

FleetName

Description of the fleet.

Email

Email on the order.

NextStop

If the stop is marked as the next stop for the associated driver.

  • P - The Origin Address of the order is marked as the next stop.

  • D - The Destination Address of the order is marked as the next stop.

DriverPercent

The percentage value is used to calculate how much the driver will be paid. The Percent amount in the driver tab of the order form. 

LocalName 

Name of the customer associated with the order. 

The customer ID is colored based on the Dispatch Priority setting on the Orders tab of the customer record.  

  • 0 - Black

  • 1 - Green

  • 2 - Blue

  • 3 - Magenta

  • 4 - Cyan

  • 5 through 10 - Red

ServerTime

The current server time.

OrderComments

Order Comments on the order.

ParcelType

The selected Parcel Info on the order.

ServiceType

Service Type  ID on the order.

Service

Description of the service type.

DispatchReminder

Dispatch Reminder set on the customer record. 

OriginLat

The latitude of the Origin Address.

OriginLon

The longitude of the Origin Address.

DestLat

The latitude of the Destination Address.

DestLon

The longitude of the Destination Address.

DisplayWarning

Whether or not a warning icon for an unconfirmed or rejected stop is displayed.

  • 0 - No icon is displayed in the P/U In column.

  • 1 - Rejected or unconfirmed icon is displayed in the P/U In column.

AutoDispatchFlag

Deprecated field. 

Score

Deprecated field previously used for scoring jobs for a driver using XIAD. 

Pickup ETA

Estimated time and date that the driver will arrive at the Origin address. If the order has been picked up it will have a value of "Completed".

Deliver ETA

Estimated time and date that the driver will arrive at the Destination address. If the order has been picked up it will have a value of "Completed".

TotalParcels

Total number of parcels existing on the order.