Include Multiple Attachments in Customer Emails

Owned by Michelle Cabaya
Last updated: Feb 24, 2023
2 min read

You can include a signature, Visual Proof of Delivery (VPOD), and attachments (such as driver photos or files attached to a shipment) as a zip file for all available attachments in your message formats. This will allow your customers to receive all attachment data without having to log into the Client Portal.

Instructions

  1. Go to Maintenance > Message Formats.

  2. Edit or create a new message format you would like to add the VPOD, signature, and/or attachments to or add a new message format. See Message Formats (Classic Operations App) or message formats.

  3. Click the Format tab.

  4. In the Message Format add [VPOD] for VPOD, [Signature] for Signature, and/or [Attachments] for a zipped file of all the attachments of the order or stop.

Classic Operations App
Operations App

When using [Attachments], a zip file will be created for any attachment, even if it is just 1 file unless it is only a signature or SQL output.

Example Email